Dixa vs Tawk.to
Converge Team
Side-by-side comparison for 2026
| Feature | Dixa | Tawk.to |
|---|---|---|
| Starting Price | From $109/seat/mo | From $58/mo |
| Best For | Contact centers needing voice and digital channels | Businesses needing free website live chat |
| Standout Feature | Unified agent experience across voice and digital | Completely free with up to 15 agents and full features |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.2/5 | 4.5/5 |
Dixa and Tawk.to serve different segments of the customer service market. Dixa is an enterprise-focused conversational customer service platform with advanced analytics and AI capabilities, while Tawk.to democratizes live chat by offering robust functionality at no cost.
This comparison highlights how these platforms differ in their approach to customer service, from pricing models to feature depth and target audiences.
Feature Comparison
Dixa provides a comprehensive conversational customer service platform with AI-powered routing, advanced analytics, quality management, and seamless handoffs between channels. Its strength lies in creating unified customer journeys across voice, email, chat, and social media.
Tawk.to focuses on delivering excellent live chat functionality with up to 15 agents, basic automation, visitor monitoring, and mobile apps. While simpler than Dixa, it covers the essential needs of most businesses effectively.
The key difference is depth versus accessibility - Dixa offers enterprise-level sophistication while Tawk.to provides essential functionality that's immediately usable.
Pricing Comparison
The pricing models couldn't be more different: Dixa charges $39-$139 per agent per month, making it a significant investment for larger teams, while Tawk.to offers up to 15 agents free with optional $1/hour premium support.
For a 10-agent team, Dixa could cost $390-$1,390 monthly, while Tawk.to remains free unless premium support is needed. This makes budget a primary decision factor.
Dixa
Pros
- ✓ True omnichannel
- ✓ Good voice support
- ✓ Modern interface
Cons
- ✗ Per-agent pricing
- ✗ Expensive at scale
- ✗ 5+ seat minimum
Tawk.to
Pros
- ✓ Completely free
- ✓ Up to 15 agents
- ✓ Full-featured
Cons
- ✗ Website chat only
- ✗ No messaging platforms
- ✗ Branding on free plan
Verdict
Choose Dixa if you need enterprise-grade features, advanced analytics, and seamless omnichannel experiences. Choose Tawk.to if you want professional live chat capabilities without the enterprise price tag.
Choose Dixa if: You're an enterprise needing advanced analytics, AI-powered features, quality management, and can justify the per-agent investment.
Choose Tawk.to if: You need reliable live chat functionality, have budget constraints, or prefer to start free and upgrade as needed.
Alternative: Converge offers a balanced approach at $49/month flat rate, providing professional features without per-agent pricing complexity.
Looking for more options? Browse all 750+ platform comparisons, or see all Dixa comparisons and all Tawk.to comparisons.