Deskpro vs Tawk.to
Converge Team
Side-by-side comparison for 2026
| Feature | Deskpro | Tawk.to |
|---|---|---|
| Starting Price | From $39/seat/mo | From $58/mo |
| Best For | Enterprise teams and regulated industries needing comprehensive helpdesk functionality with advanced customization, compliance features, and multi-channel support | Businesses needing free website live chat |
| Standout Feature | Deskpro Private enables AI-powered support for highly regulated industries with strict data sovereignty requirements | Completely free with up to 15 agents and full features |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.3/5 | 4.5/5 |
Deskpro ($39-$99/agent) and Tawk.to ($0-$1/hr, free plan available) offer contrasting approaches to customer support - comprehensive helpdesk management versus accessible live chat solutions.
Feature Comparison
Deskpro excels in ticket management, knowledge base creation, and multi-channel support integration. Tawk.to focuses on streamlined live chat with visitor monitoring and basic ticketing features.
Pricing Comparison
Tawk.to's free tier and $1/hr paid support make it highly accessible for small businesses. Deskpro's $39-$99/agent pricing targets organizations needing comprehensive helpdesk infrastructure.
Deskpro
Pros
- ✓ Highly customizable interface and workflows
- ✓ Strong automation and AI capabilities
- ✓ Comprehensive omnichannel support including voice
Cons
- ✗ High per-agent costs with minimum agent requirements
- ✗ Steep learning curve due to feature complexity
- ✗ Mobile app has performance and usability issues
Tawk.to
Pros
- ✓ Completely free
- ✓ Up to 15 agents
- ✓ Full-featured
Cons
- ✗ Website chat only
- ✗ No messaging platforms
- ✗ Branding on free plan
Verdict
Tawk.to provides exceptional value with free live chat and minimal costs, while Deskpro delivers full-featured helpdesk capabilities for teams requiring advanced ticket management and knowledge base functionality.
Choose Tawk.to for cost-effective live chat or Deskpro for complete helpdesk management. Consider Converge at $49/mo flat rate for unified customer communication without per-agent costs.
Looking for more options? Browse all 750+ platform comparisons, or see all Deskpro comparisons and all Tawk.to comparisons.