Birdeye vs HappyFox
Converge Team
Side-by-side comparison for 2026
| Feature | Birdeye | HappyFox |
|---|---|---|
| Starting Price | From $299/mo | From $49/seat/mo |
| Best For | Large enterprises needing comprehensive reputation management | IT teams and businesses requiring asset management with traditional support |
| Standout Feature | Advanced reputation monitoring and management | Integrated asset management for IT support |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.4 | 4.4 |
Birdeye and HappyFox operate in different spheres of customer experience management. Birdeye is a comprehensive reputation and customer experience platform focused on reviews, surveys, and local business growth, while HappyFox is a dedicated helpdesk solution for customer support teams.
Both platforms share a 4.4 G2 rating but serve fundamentally different business needs and use cases.
Feature Comparison
Birdeye offers a comprehensive suite including review management, customer surveys, social media monitoring, business listings management, and customer experience analytics. It's designed to help businesses improve their online reputation and customer relationships.
HappyFox focuses specifically on customer support with advanced ticketing, knowledge base management, automation workflows, and multi-channel support capabilities. It's built for support teams handling customer inquiries and issues.
These platforms complement different business functions: Birdeye for marketing and reputation management, HappyFox for customer support operations.
Pricing Comparison
Birdeye operates at a higher price point with plans from $299-$599 monthly, reflecting its comprehensive business growth focus and enterprise-level features. This pricing targets businesses viewing reputation management as a revenue driver.
HappyFox offers more accessible per-agent pricing from $29-$69 monthly, making it suitable for support teams of various sizes. The linear pricing model scales predictably with team growth.
The significant price difference reflects different value propositions: Birdeye for business growth, HappyFox for operational efficiency.
Birdeye
Pros
- ✓ Comprehensive reputation management
- ✓ Strong analytics and reporting
- ✓ Multi-location support
Cons
- ✗ Very expensive pricing
- ✗ Complex interface
- ✗ Steep learning curve
HappyFox
Pros
- ✓ User-friendly interface
- ✓ Good automation capabilities
- ✓ Strong knowledge base features
Cons
- ✗ Expensive per-agent pricing
- ✗ Limited modern messaging integrations
- ✗ No WhatsApp or Telegram support
Verdict
Choose Birdeye if you need comprehensive reputation management and customer experience tools for business growth. Choose HappyFox if you need dedicated helpdesk functionality for support operations.
Choose Birdeye if: You need comprehensive reputation management, customer experience tools, and can justify higher costs through business growth and revenue impact.
Choose HappyFox if: You need dedicated customer support functionality, have a support team to manage, and want predictable per-agent pricing.
Alternative: Consider Converge at $49/month flat rate for up to 15 agents if you need customer communication without the complexity and cost of specialized enterprise platforms.
Looking for more options? Browse all 750+ platform comparisons, or see all Birdeye comparisons and all HappyFox comparisons.