Respond.io vs Zoho SalesIQ
Converge Team
Side-by-side comparison for 2026
| Feature | Respond.io | Zoho SalesIQ |
|---|---|---|
| Starting Price | From $199/mo | From $39/seat/mo |
| Best For | Medium to large enterprises needing advanced automation and AI-powered customer engagement across multiple channels | Zoho ecosystem users wanting integrated live chat and visitor tracking |
| Standout Feature | Sophisticated AI agents that can handle complex customer conversations and automatically qualify leads through intelligent workflows | Deep Zoho CRM integration with lead scoring and visitor intelligence |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.8/5 | 4.4/5 |
Respond.io and Zoho SalesIQ represent two different philosophies in customer messaging. Respond.io positions itself as a premium WhatsApp Business API platform with advanced automation, while Zoho SalesIQ offers a comprehensive live chat solution integrated with the broader Zoho ecosystem.
With Respond.io's G2 rating of 4.8/5 compared to SalesIQ's 4.4/5, both platforms have proven track records, but serve different market segments and use cases.
Feature Comparison
Respond.io excels in WhatsApp Business API management, offering sophisticated chatbot builders, broadcast campaigns, and multi-agent collaboration specifically designed for WhatsApp at scale. Their platform includes advanced contact management and conversation routing.
Zoho SalesIQ focuses on website live chat with visitor tracking, lead scoring, and seamless integration with Zoho CRM, Desk, and other Zoho products. It includes basic chatbots and supports multiple messaging channels beyond just chat widgets.
The fundamental difference lies in specialization: Respond.io dominates WhatsApp business messaging, while SalesIQ provides broader live chat functionality with strong CRM integration.
Pricing Comparison
Respond.io's pricing starts at $79/month for the Team plan and scales to $299/month for Enterprise, with costs based on active contacts and WhatsApp conversations. This makes it expensive for high-volume messaging but reasonable for businesses focused on WhatsApp customer engagement.
Zoho SalesIQ offers a free plan for basic live chat, with paid plans from $12-$20 per operator monthly. This operator-based pricing model becomes cost-effective for larger support teams, especially when bundled with other Zoho products.
Respond.io
Pros
- ✓ Comprehensive omnichannel support with deep integrations
- ✓ Advanced AI capabilities for automated customer interactions
- ✓ Powerful workflow automation with visual builder
Cons
- ✗ Complex setup and learning curve for advanced features
- ✗ Higher cost structure with per-agent pricing model
- ✗ WhatsApp API charges add significant ongoing costs
Zoho SalesIQ
Pros
- ✓ Very competitive pricing
- ✓ Excellent Zoho ecosystem integration
- ✓ Good visitor tracking and lead scoring
Cons
- ✗ Interface feels dated
- ✗ Best value within Zoho ecosystem
- ✗ Limited integrations outside Zoho
Verdict
Choose Respond.io if you need advanced WhatsApp automation and can justify the premium pricing ($79-$299/month). Choose Zoho SalesIQ if you want affordable live chat with Zoho integrations ($0-$20/operator/month).
Choose Respond.io if: WhatsApp is central to your customer communication strategy and you need advanced automation features for business messaging.
Choose Zoho SalesIQ if: You want affordable live chat with strong CRM integration and are already using or considering other Zoho products.
Consider Converge ($49/month flat rate) if you need a cost-effective alternative that combines multi-channel messaging without per-agent fees or contact limits.
Looking for more options? Browse all 750+ platform comparisons, or see all Respond.io comparisons and all Zoho SalesIQ comparisons.