Reamaze vs Textline
Converge Team
Side-by-side comparison for 2026
| Feature | Reamaze | Textline |
|---|---|---|
| Starting Price | From $49/seat/mo | From $100/mo |
| Best For | Businesses needing traditional support channels with social media integration | Small businesses needing simple SMS messaging |
| Standout Feature | Comprehensive e-commerce integrations | Streamlined SMS-only experience |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.3 | 4.2 |
Reamaze and Textline serve different customer communication needs. Reamaze offers traditional helpdesk functionality with email, chat, and social media support, while Textline specializes in business SMS messaging and text-based customer service.
The choice between them depends on whether you need a full-featured helpdesk or SMS-focused customer engagement.
Feature Comparison
Reamaze provides email management, live chat, social media integration, and knowledge base functionality. It includes ticket routing, automation workflows, and team collaboration tools.
Textline focuses exclusively on business SMS with features like shared inboxes, message templates, contact management, and SMS automation. It excels at text-based customer service but lacks email and chat capabilities.
Reamaze suits businesses needing traditional support channels, while Textline works best for SMS-first customer engagement strategies.
Pricing Comparison
Reamaze charges $15-$35 per user monthly with a G2 rating of 4.3/5. This per-agent pricing scales with team size but includes all core features.
Textline costs $39-$149 monthly (G2 4.2/5) with pricing based on message volume rather than users. Small teams may find Textline more expensive, while high-volume SMS users might prefer its model.
Reamaze
Pros
- ✓ User-friendly interface
- ✓ Good automation features
- ✓ Mobile app availability
Cons
- ✗ Per-user pricing gets expensive
- ✗ Limited messaging channel support
- ✗ No WhatsApp or Telegram integration
Textline
Pros
- ✓ Simple SMS-focused interface
- ✓ Good team collaboration features
- ✓ Reasonable pricing for SMS
Cons
- ✗ SMS only - no other channels
- ✗ Message limits with overage fees
- ✗ Limited automation capabilities
Verdict
Choose Reamaze if you need comprehensive multi-channel support with traditional helpdesk features. Choose Textline if SMS messaging is your primary customer communication channel.
Choose Reamaze if: You need email, chat, and social media support with traditional helpdesk workflows and can budget $15-$35 per agent.
Choose Textline if: SMS is your primary customer channel and you prefer volume-based pricing over per-agent fees.
For teams wanting simple, affordable customer messaging without complex per-agent pricing, consider Converge at $49/month flat rate.
Looking for more options? Browse all 750+ platform comparisons, or see all Reamaze comparisons and all Textline comparisons.