Kustomer vs Trengo
Converge Team
Side-by-side comparison for 2026
| Feature | Kustomer | Trengo |
|---|---|---|
| Starting Price | From $89/seat/mo | From $299/mo |
| Best For | Enterprise teams needing CRM-integrated customer service | European businesses needing GDPR-compliant multi-channel support |
| Standout Feature | Unified customer timeline with CRM data integration | Flowbot automation for WhatsApp and other channels |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.4/5 | 4.4/5 |
Kustomer ($89-$139/user) and Trengo ($113-Custom pricing) are both comprehensive customer service platforms with different approaches to team collaboration and automation.
Feature Comparison
Kustomer focuses on unified customer timelines, advanced automation, and deep CRM integration. Trengo emphasizes team collaboration, shared inboxes, and multi-channel communication with strong internal workflow features.
Pricing Comparison
Trengo's $113/user starting price with custom enterprise options competes closely with Kustomer's $89-$139/user pricing, both targeting mid-market to enterprise customers.
Kustomer
Pros
- ✓ Strong CRM features
- ✓ Customer timeline view
- ✓ Good AI capabilities
Cons
- ✗ Per-seat pricing
- ✗ Complex setup
- ✗ Enterprise-focused
Trengo
Pros
- ✓ Good WhatsApp support
- ✓ Flowbot automation
- ✓ Voice integration
Cons
- ✗ Expensive
- ✗ Conversation caps
- ✗ Complex pricing
Verdict
Trengo offers better team collaboration features and competitive pricing, while Kustomer provides more advanced customer timeline management and CRM integration capabilities.
Choose Trengo for team collaboration and shared inbox workflows or Kustomer for advanced customer timeline management. Consider Converge at $49/mo flat rate for unified customer communication without enterprise complexity.
Looking for more options? Browse all 750+ platform comparisons, or see all Kustomer comparisons and all Trengo comparisons.