Intercom vs Trengo

Intercom and Trengo both target businesses seeking comprehensive customer communication solutions, but they approach the market differently. Intercom emphasizes conversational marketing and advanced automation, while Trengo positions itself as a collaborative inbox platform with strong team-focused features.

With Intercom rated 4.5/5 on G2 and Trengo at 4.4/5, both platforms deliver solid user experiences. However, their pricing models and core strengths vary considerably, making the choice dependent on your specific business needs and team structure.

Intercom shines with its sophisticated automation capabilities, including advanced chatbots, proactive messaging, and detailed customer profiling. The platform excels at converting website visitors through targeted campaigns and provides comprehensive analytics for customer journey optimization. Its integration ecosystem is extensive, particularly for marketing and sales tools.

Trengo focuses on creating a unified workspace where teams can collaborate on customer conversations across multiple channels. It offers shared inboxes, internal notes, and team assignment features that make it easier for larger support teams to work together efficiently. While it has automation features, they're more focused on workflow optimization than marketing.

The fundamental difference is focus: Intercom prioritizes customer acquisition and engagement, while Trengo emphasizes team productivity and collaboration in customer support.

Intercom's $29-132 per seat monthly pricing can become expensive quickly as teams grow. Each additional agent increases costs significantly, and advanced features require higher-tier plans, making it potentially costly for larger support teams.

Trengo starts at $113 per month with custom pricing for larger implementations. This flat-rate approach can be more economical for teams with multiple agents, as you're not paying per seat. However, the base price is higher than Intercom's entry point.

Choose Intercom if you need advanced marketing automation, detailed customer journey tracking, and can justify per-seat pricing for smaller teams. Choose Trengo if you prioritize team collaboration, unified inbox management, and prefer flat-rate pricing for larger teams.

Choose Intercom if: You need advanced marketing automation, detailed visitor tracking, and customer journey tools, with budget for per-seat pricing.

Choose Trengo if: You have a larger support team that needs collaboration features and prefer predictable flat-rate pricing over per-agent costs.

Consider Converge as an alternative: At $49/month flat rate with up to 15 agents, Converge eliminates the complexity of per-seat pricing while providing essential customer communication tools.