HubSpot Service Hub vs Zoho SalesIQ
Converge Team
Side-by-side comparison for 2026
| Feature | HubSpot Service Hub | Zoho SalesIQ |
|---|---|---|
| Starting Price | From $90/seat/mo | From $39/seat/mo |
| Best For | Mid to large enterprises already using HubSpot's ecosystem who need comprehensive customer service management with deep CRM integration | Zoho ecosystem users wanting integrated live chat and visitor tracking |
| Standout Feature | Deep integration with HubSpot's full marketing, sales, and service ecosystem provides unmatched customer lifecycle visibility | Deep Zoho CRM integration with lead scoring and visitor intelligence |
| Free Plan | ✓ | ✓ |
| G2 Rating | 4.4/5 | 4.4/5 |
HubSpot Service Hub and Zoho SalesIQ target different market segments. HubSpot offers free to $130 per agent with comprehensive service tools, while SalesIQ provides $0-$20 per operator focused on live chat and lead generation.
Feature Comparison
HubSpot Service Hub: Full-featured customer service platform with ticketing, knowledge base, customer feedback tools, and advanced reporting capabilities.
SalesIQ: Live chat focused solution with visitor tracking, lead qualification, and integration with Zoho's business suite.
Pricing Comparison
HubSpot Service Hub: $0-$130 per agent monthly - free tier available with premium features scaling up significantly.
SalesIQ: $0-$20 per operator monthly - consistently affordable across all tiers with gradual feature additions.
HubSpot Service Hub
Pros
- ✓ Seamless integration with HubSpot CRM and marketing tools
- ✓ Comprehensive automation and workflow capabilities
- ✓ Robust reporting and analytics features
Cons
- ✗ Expensive per-agent pricing model can become costly
- ✗ Complex setup and learning curve for new users
- ✗ Many advanced features locked behind higher-tier plans
Zoho SalesIQ
Pros
- ✓ Very competitive pricing
- ✓ Excellent Zoho ecosystem integration
- ✓ Good visitor tracking and lead scoring
Cons
- ✗ Interface feels dated
- ✗ Best value within Zoho ecosystem
- ✗ Limited integrations outside Zoho
Verdict
Choose HubSpot Service Hub for complete customer service management and ticketing. Choose SalesIQ for affordable live chat with basic CRM integration.
HubSpot excels in comprehensive service management while SalesIQ focuses on chat-driven lead generation. Converge offers balanced customer communication features at $49/month flat rate, providing service desk capabilities without complex per-agent pricing.
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