HubSpot Service Hub vs Reamaze
Converge Team
Side-by-side comparison for 2026
| Feature | HubSpot Service Hub | Reamaze |
|---|---|---|
| Starting Price | From $90/seat/mo | From $49/seat/mo |
| Best For | Mid to large enterprises already using HubSpot's ecosystem who need comprehensive customer service management with deep CRM integration | Businesses needing traditional support channels with social media integration |
| Standout Feature | Deep integration with HubSpot's full marketing, sales, and service ecosystem provides unmatched customer lifecycle visibility | Comprehensive e-commerce integrations |
| Free Plan | ✓ | ✗ |
| G2 Rating | 4.4/5 | 4.3 |
HubSpot Service Hub ($0-$130/agent) and Reamaze ($15-$35/user) offer different scales of customer service - comprehensive CRM platform versus focused multi-channel support solution.
Feature Comparison
HubSpot Service Hub includes ticketing, knowledge base, customer feedback, live chat, and deep CRM integration with sales data. Reamaze focuses on multi-channel support with email, chat, social media, and FAQ management.
Pricing Comparison
Reamaze's $15-$35/user pricing provides affordable multi-channel support capabilities. HubSpot's $0-$130/agent range offers free starter plans with premium CRM integration at higher tiers.
HubSpot Service Hub
Pros
- ✓ Seamless integration with HubSpot CRM and marketing tools
- ✓ Comprehensive automation and workflow capabilities
- ✓ Robust reporting and analytics features
Cons
- ✗ Expensive per-agent pricing model can become costly
- ✗ Complex setup and learning curve for new users
- ✗ Many advanced features locked behind higher-tier plans
Reamaze
Pros
- ✓ User-friendly interface
- ✓ Good automation features
- ✓ Mobile app availability
Cons
- ✗ Per-user pricing gets expensive
- ✗ Limited messaging channel support
- ✗ No WhatsApp or Telegram integration
Verdict
HubSpot Service Hub provides superior CRM integration and enterprise features, while Reamaze offers excellent multi-channel support at competitive pricing for growing teams.
Choose HubSpot Service Hub for CRM-integrated customer service or Reamaze for multi-channel support needs. Consider Converge at $49/mo flat rate for unified communication without per-agent costs.
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