Groove HQ vs Zoho SalesIQ
Converge Team
Side-by-side comparison for 2026
| Feature | Groove HQ | Zoho SalesIQ |
|---|---|---|
| Starting Price | From $20/seat/mo | From $39/seat/mo |
| Best For | Small businesses needing simple email-based customer support | Zoho ecosystem users wanting integrated live chat and visitor tracking |
| Standout Feature | Collision detection to prevent duplicate responses | Deep Zoho CRM integration with lead scoring and visitor intelligence |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.5 | 4.4/5 |
Groove HQ and Zoho SalesIQ target different aspects of customer support. Groove HQ emphasizes simplicity and ease of use for small to medium teams, while SalesIQ focuses on proactive customer engagement through live chat and visitor intelligence.
With Groove HQ rated 4.5/5 on G2 compared to SalesIQ's 4.4/5, both platforms maintain strong user satisfaction, though they excel in different areas.
Feature Comparison
Groove HQ prioritizes user experience with a clean interface, smart automation rules, and seamless email integration. It's built for teams that want powerful functionality without complexity.
SalesIQ offers sophisticated visitor tracking, behavioral triggers, and integrated CRM capabilities. Its strength is in identifying high-value prospects and engaging them at the right moment.
The key difference is approach: Groove HQ streamlines traditional support workflows, while SalesIQ transforms how you identify and engage potential customers.
Pricing Comparison
Groove HQ's $16-$56 per agent pricing puts it in the mid-range, while SalesIQ's $0-$20 per operator makes it significantly more affordable. A 5-agent team would pay $80-$280 monthly for Groove HQ versus $0-$100 for SalesIQ.
Groove HQ's pricing reflects its focus on providing a premium user experience and advanced automation. SalesIQ's lower cost makes it attractive for businesses prioritizing live chat without heavy investment.
Groove HQ
Pros
- ✓ Simple, clean interface
- ✓ Good for small teams
- ✓ Affordable entry-level pricing
Cons
- ✗ Limited advanced features
- ✗ No modern messaging integrations
- ✗ Basic automation capabilities
Zoho SalesIQ
Pros
- ✓ Very competitive pricing
- ✓ Excellent Zoho ecosystem integration
- ✓ Good visitor tracking and lead scoring
Cons
- ✗ Interface feels dated
- ✗ Best value within Zoho ecosystem
- ✗ Limited integrations outside Zoho
Verdict
Choose Groove HQ if you want a clean, intuitive help desk that's easy to set up and manage. Choose Zoho SalesIQ if you need advanced live chat capabilities and real-time customer insights at a lower cost.
Choose Groove HQ if: You value simplicity, need robust email integration, and prefer a clean user interface worth the premium pricing.
Choose Zoho SalesIQ if: You want cost-effective live chat with visitor intelligence, especially if you're already using other Zoho products.
Alternative consideration: Converge's flat $49/month pricing could provide better value for growing teams, offering modern customer communication without per-agent fees.
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