Groove HQ vs Missive
Converge Team
Side-by-side comparison for 2026
| Feature | Groove HQ | Missive |
|---|---|---|
| Starting Price | From $20/seat/mo | From $24/seat/mo |
| Best For | Small businesses needing simple email-based customer support | Teams needing collaborative email management with basic chat features |
| Standout Feature | Collision detection to prevent duplicate responses | Seamless team collaboration on email conversations |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.5 | 4.7 |
Groove HQ and Missive target different aspects of team communication. Groove HQ focuses on traditional customer support with ticketing and knowledge bases, while Missive emphasizes collaborative email management and internal team communication.
Both platforms earn strong user ratings - Groove HQ at 4.5 and Missive at 4.7 on G2 - but serve teams with different communication priorities and workflows.
Feature Comparison
Groove HQ provides dedicated helpdesk functionality with ticket routing, SLA management, and a built-in knowledge base. Its automation engine handles complex workflows and escalation rules.
Missive excels at collaborative email with shared inboxes, internal chat, and unified communication across email, SMS, and social media. Its real-time collaboration features include shared drafts and internal comments on conversations.
While Groove HQ offers traditional support metrics and reporting, Missive focuses on team productivity with conversation analytics and response time tracking across all channels.
Pricing Comparison
Groove HQ's pricing ranges from $16-$56/agent/month, with higher tiers unlocking advanced automation and reporting features. The per-agent model scales linearly with team growth.
Missive costs $14-$24/user/month, making it significantly more affordable for larger teams. Their pricing includes all core features with higher tiers adding integrations and advanced analytics.
For a 15-person team, Groove HQ costs $240-$840/month while Missive costs just $210-$360/month, representing substantial savings for collaborative workflows.
Groove HQ
Pros
- ✓ Simple, clean interface
- ✓ Good for small teams
- ✓ Affordable entry-level pricing
Cons
- ✗ Limited advanced features
- ✗ No modern messaging integrations
- ✗ Basic automation capabilities
Missive
Pros
- ✓ Excellent team collaboration
- ✓ Clean, intuitive interface
- ✓ Good email management
Cons
- ✗ Limited messaging platform support
- ✗ Per-user pricing adds up
- ✗ No WhatsApp or Telegram integration
Verdict
Choose Groove HQ if you need comprehensive customer support tools with automation and reporting. Choose Missive if you prioritize team collaboration and unified communication across multiple channels.
Choose Groove HQ if: You need dedicated customer support infrastructure with ticketing, knowledge base, and advanced automation capabilities.
Choose Missive if: Your team values collaborative communication and needs unified management of email, chat, and social media interactions.
Teams looking for cost-effective customer communication might consider Converge at $49/month flat rate, offering essential support features without per-user scaling costs.
Looking for more options? Browse all 750+ platform comparisons, or see all Groove HQ comparisons and all Missive comparisons.