Freshchat vs Zoho SalesIQ
Converge Team
Side-by-side comparison for 2026
| Feature | Freshchat | Zoho SalesIQ |
|---|---|---|
| Starting Price | From $49/seat/mo | From $39/seat/mo |
| Best For | Large enterprises already using Freshworks products | Zoho ecosystem users wanting integrated live chat and visitor tracking |
| Standout Feature | Deep integration with Freshworks CRM and helpdesk | Deep Zoho CRM integration with lead scoring and visitor intelligence |
| Free Plan | ✓ | ✓ |
| G2 Rating | 4.2 | 4.4/5 |
Freshchat and Zoho SalesIQ represent two different philosophies in customer engagement. Freshchat, with its G2 rating of 4.2/5, focuses on modern messaging experiences, while Zoho SalesIQ (4.4/5 on G2) emphasizes comprehensive visitor intelligence and lead generation.
The choice between these platforms often depends on whether you prioritize Freshchat's streamlined messaging approach or SalesIQ's deeper analytics and automation capabilities.
Feature Comparison
Freshchat excels in modern messaging with features like in-app campaigns, proactive messaging, and seamless mobile experiences. Its strength lies in creating conversational experiences that feel natural to customers.
Zoho SalesIQ takes a more analytical approach, offering real-time visitor tracking, lead scoring, and detailed behavioral analytics. It provides comprehensive insights into visitor journeys and automated engagement triggers.
While both support multiple channels, Freshchat focuses on messaging quality and user experience, whereas SalesIQ emphasizes data-driven engagement and lead conversion.
Pricing Comparison
Freshchat's pricing ranges from $15 to $69 per agent per month, making it more expensive for larger teams. However, it includes robust features at each tier without hidden costs.
Zoho SalesIQ offers better value with pricing from free to $20 per operator per month. The free plan supports up to 3 operators, making it attractive for small businesses. Even the paid plans are significantly cheaper than Freshchat's offerings.
For teams with 10+ agents, SalesIQ's cost advantage becomes substantial - potentially saving thousands annually compared to Freshchat.
Freshchat
Pros
- ✓ Part of Freshworks ecosystem
- ✓ Strong mobile app
- ✓ Good WhatsApp integration
Cons
- ✗ Per-agent pricing gets expensive
- ✗ Limited customization options
- ✗ Steep learning curve
Zoho SalesIQ
Pros
- ✓ Very competitive pricing
- ✓ Excellent Zoho ecosystem integration
- ✓ Good visitor tracking and lead scoring
Cons
- ✗ Interface feels dated
- ✗ Best value within Zoho ecosystem
- ✗ Limited integrations outside Zoho
Verdict
Choose Freshchat if you want a modern messaging platform with strong mobile support and don't mind paying per agent. Choose Zoho SalesIQ if you need advanced visitor tracking, lead scoring, and prefer more affordable pricing with a free tier.
Choose Freshchat if: You prioritize modern messaging experiences, need strong mobile support, and can justify the higher per-agent costs for premium features.
Choose Zoho SalesIQ if: You want comprehensive visitor analytics, lead scoring capabilities, and prefer more budget-friendly pricing with a generous free tier.
For teams seeking a middle ground, Converge at $49/month flat rate offers predictable pricing without per-agent fees, making it worth considering for growing teams.
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