Dixa vs Reamaze
Converge Team
Side-by-side comparison for 2026
| Feature | Dixa | Reamaze |
|---|---|---|
| Starting Price | From $109/seat/mo | From $49/seat/mo |
| Best For | Contact centers needing voice and digital channels | Businesses needing traditional support channels with social media integration |
| Standout Feature | Unified agent experience across voice and digital | Comprehensive e-commerce integrations |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.2/5 | 4.3 |
Dixa and Reamaze serve different tiers of the customer support market. Dixa positions itself as an enterprise-grade customer service platform with advanced analytics and workforce management, while Reamaze focuses on providing essential helpdesk features for small to medium businesses.
Both platforms maintain solid G2 ratings - Dixa at 4.2/5 and Reamaze at 4.3/5 - but their pricing and feature complexity target distinctly different audiences.
Feature Comparison
Dixa offers enterprise-grade features including advanced workforce management, real-time analytics dashboards, quality management tools, and sophisticated routing algorithms. It's built for larger support teams that need detailed performance insights and management capabilities.
Reamaze provides core helpdesk essentials: email ticketing, live chat, knowledge base, and basic reporting. Its strength lies in simplicity and ease of setup, making it ideal for teams that want to start supporting customers quickly without extensive configuration.
The fundamental difference: Dixa is designed for enterprise support operations with complex needs, while Reamaze serves small to medium teams wanting straightforward, effective customer support tools.
Pricing Comparison
Dixa's pricing ranges from $39/agent/month for basic plans to $139/agent/month for enterprise features. This premium pricing reflects its advanced analytics, workforce management, and enterprise integrations.
Reamaze costs $15/user/month (Start) to $35/user/month (Pro), making it significantly more affordable for smaller teams. The price difference becomes substantial as team size grows.
For a 10-person support team, Dixa costs $390-$1,390/month while Reamaze runs $150-$350/month - a difference of $240-$1,040 monthly.
Dixa
Pros
- ✓ True omnichannel
- ✓ Good voice support
- ✓ Modern interface
Cons
- ✗ Per-agent pricing
- ✗ Expensive at scale
- ✗ 5+ seat minimum
Reamaze
Pros
- ✓ User-friendly interface
- ✓ Good automation features
- ✓ Mobile app availability
Cons
- ✗ Per-user pricing gets expensive
- ✗ Limited messaging channel support
- ✗ No WhatsApp or Telegram integration
Verdict
Choose Dixa if you need enterprise features and can justify $39-$139/agent/month. Choose Reamaze if you want straightforward helpdesk functionality at $15-$35/user/month.
Choose Dixa if: You need enterprise-grade analytics, workforce management, and advanced routing at $39-$139/agent/month.
Choose Reamaze if: You want essential helpdesk features without enterprise complexity at $15-$35/user/month.
For teams seeking middle-ground pricing, Converge offers professional support features for a flat $49/month regardless of team size.
Looking for more options? Browse all 750+ platform comparisons, or see all Dixa comparisons and all Reamaze comparisons.