Dixa vs Olark
Converge Team
Side-by-side comparison for 2026
| Feature | Dixa | Olark |
|---|---|---|
| Starting Price | From $109/seat/mo | From $29/seat/mo |
| Best For | Contact centers needing voice and digital channels | Small to medium businesses needing basic live chat |
| Standout Feature | Unified agent experience across voice and digital | Visitor insights and chat targeting |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.2/5 | 4.2 |
Dixa and Olark serve different segments of customer support. Dixa provides a comprehensive customer service platform with voice, email, and chat capabilities, while Olark specializes specifically in website live chat with a focus on simplicity and ease of implementation.
Your choice depends on whether you need a full-service customer support suite or a dedicated chat solution.
Feature Comparison
Dixa offers a complete customer service platform including voice calls, email management, live chat, and social media integration. Features include advanced routing, workforce management, and comprehensive analytics across all channels.
Olark focuses exclusively on live chat excellence with features like proactive chat invitations, real-time visitor monitoring, and seamless agent handoffs. It's designed to make website chat implementation quick and effective.
The fundamental difference is scope: Dixa handles all customer service channels, while Olark perfects the chat experience specifically.
Pricing Comparison
Dixa uses tiered pricing from $39-$139 per agent monthly, with costs increasing based on channel access and advanced features like workforce management and advanced analytics.
Olark maintains simple pricing at $29-$39 per agent monthly with all chat features included, making it more predictable for teams focused solely on chat support.
Dixa
Pros
- ✓ True omnichannel
- ✓ Good voice support
- ✓ Modern interface
Cons
- ✗ Per-agent pricing
- ✗ Expensive at scale
- ✗ 5+ seat minimum
Olark
Pros
- ✓ Easy setup and customization
- ✓ Good visitor tracking
- ✓ Reliable uptime
Cons
- ✗ Per-agent pricing gets expensive
- ✗ Limited mobile app functionality
- ✗ No social media integration
Verdict
Choose Dixa if you need comprehensive omnichannel customer service with voice and email integration. Choose Olark if you want focused live chat functionality with straightforward implementation and pricing.
Choose Dixa if: You need full omnichannel customer service at $39-$139 per agent monthly and can utilize voice, email, and chat integration effectively.
Choose Olark if: You want dedicated live chat at $29-$39 per agent monthly with quick setup and no unnecessary complexity from other channels.
For teams seeking comprehensive communication without per-agent scaling costs, Converge delivers full customer communication capabilities at $49/month flat rate, providing omnichannel features with transparent, predictable pricing.
Looking for more options? Browse all 750+ platform comparisons, or see all Dixa comparisons and all Olark comparisons.