Deskpro vs Respond.io
Converge Team
Side-by-side comparison for 2026
| Feature | Deskpro | Respond.io |
|---|---|---|
| Starting Price | From $39/seat/mo | From $199/mo |
| Best For | Enterprise teams and regulated industries needing comprehensive helpdesk functionality with advanced customization, compliance features, and multi-channel support | Medium to large enterprises needing advanced automation and AI-powered customer engagement across multiple channels |
| Standout Feature | Deskpro Private enables AI-powered support for highly regulated industries with strict data sovereignty requirements | Sophisticated AI agents that can handle complex customer conversations and automatically qualify leads through intelligent workflows |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.3/5 | 4.8/5 |
Deskpro and Respond.io serve different segments of the customer support market. Deskpro provides enterprise-grade helpdesk functionality with on-premise options, while Respond.io focuses on conversational messaging and social commerce.
The decision hinges on whether you need traditional IT service management capabilities or modern customer engagement through messaging platforms.
Feature Comparison
Deskpro offers comprehensive ITSM features including asset management, SLA tracking, and advanced workflow automation. Its strength lies in handling complex enterprise support scenarios with detailed reporting and compliance features.
Respond.io excels in conversational commerce with native WhatsApp Business integration, Instagram automation, and sophisticated chatbot builders. It's designed for businesses that engage customers primarily through messaging apps.
Deskpro provides superior customization options and on-premise deployment, while Respond.io offers better social media integration and modern messaging workflows.
Pricing Comparison
Deskpro's pricing ranges from $39 to $99 per agent monthly, positioning it in the mid-to-premium market. The pricing includes comprehensive helpdesk features but can become expensive for larger teams.
Respond.io uses team-based pricing from $79 to $299 monthly, which can be more cost-effective for larger support teams. However, smaller teams may find the entry price steep compared to per-agent alternatives.
For teams of 3-5 agents, Deskpro typically costs less. For teams of 10+ agents needing messaging automation, Respond.io's pricing becomes more attractive.
Deskpro
Pros
- ✓ Highly customizable interface and workflows
- ✓ Strong automation and AI capabilities
- ✓ Comprehensive omnichannel support including voice
Cons
- ✗ High per-agent costs with minimum agent requirements
- ✗ Steep learning curve due to feature complexity
- ✗ Mobile app has performance and usability issues
Respond.io
Pros
- ✓ Comprehensive omnichannel support with deep integrations
- ✓ Advanced AI capabilities for automated customer interactions
- ✓ Powerful workflow automation with visual builder
Cons
- ✗ Complex setup and learning curve for advanced features
- ✗ Higher cost structure with per-agent pricing model
- ✗ WhatsApp API charges add significant ongoing costs
Verdict
Choose Deskpro for enterprise helpdesk requirements and IT service management. Choose Respond.io for messaging-first customer engagement and social commerce automation.
Choose Deskpro if: You need enterprise-grade helpdesk features, ITSM capabilities, or on-premise deployment. Its 4.3/5 G2 rating reflects strong performance in traditional support environments.
Choose Respond.io if: Your customer engagement strategy centers on messaging platforms and social commerce. Its 4.8/5 G2 rating demonstrates excellence in conversational customer experience.
Alternative: Converge offers modern support features at $49/month flat rate, providing a middle ground between traditional helpdesk and messaging-focused platforms.
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