Deskpro vs HubSpot Service Hub
Converge Team
Side-by-side comparison for 2026
| Feature | Deskpro | HubSpot Service Hub |
|---|---|---|
| Starting Price | From $39/seat/mo | From $90/seat/mo |
| Best For | Enterprise teams and regulated industries needing comprehensive helpdesk functionality with advanced customization, compliance features, and multi-channel support | Mid to large enterprises already using HubSpot's ecosystem who need comprehensive customer service management with deep CRM integration |
| Standout Feature | Deskpro Private enables AI-powered support for highly regulated industries with strict data sovereignty requirements | Deep integration with HubSpot's full marketing, sales, and service ecosystem provides unmatched customer lifecycle visibility |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.3/5 | 4.4/5 |
Deskpro ($39-$99/agent) and HubSpot Service Hub ($0-$130/agent) offer different customer service approaches - specialized help desk platform versus CRM-integrated support ecosystem.
Feature Comparison
Deskpro offers advanced ticketing, knowledge base, live chat, and extensive customization options for help desk workflows. HubSpot Service Hub provides ticketing, knowledge base, customer feedback, and deep integration with CRM, sales, and marketing data.
Pricing Comparison
Deskpro's $39-$99/agent pricing focuses on help desk value without requiring CRM investment. HubSpot's $0-$130/agent structure includes CRM integration and scales with comprehensive platform features.
Deskpro
Pros
- ✓ Highly customizable interface and workflows
- ✓ Strong automation and AI capabilities
- ✓ Comprehensive omnichannel support including voice
Cons
- ✗ High per-agent costs with minimum agent requirements
- ✗ Steep learning curve due to feature complexity
- ✗ Mobile app has performance and usability issues
HubSpot Service Hub
Pros
- ✓ Seamless integration with HubSpot CRM and marketing tools
- ✓ Comprehensive automation and workflow capabilities
- ✓ Robust reporting and analytics features
Cons
- ✗ Expensive per-agent pricing model can become costly
- ✗ Complex setup and learning curve for new users
- ✗ Many advanced features locked behind higher-tier plans
Verdict
Deskpro provides superior help desk specialization and customization, while HubSpot Service Hub excels in CRM integration and unified customer experience management.
Choose Deskpro for specialized help desk functionality or HubSpot Service Hub for CRM-integrated customer service. Consider Converge at $49/mo flat rate for unified communication without per-agent costs.
Looking for more options? Browse all 750+ platform comparisons, or see all Deskpro comparisons and all HubSpot Service Hub comparisons.