Deskpro vs Groove HQ
Converge Team
Side-by-side comparison for 2026
| Feature | Deskpro | Groove HQ |
|---|---|---|
| Starting Price | From $39/seat/mo | From $20/seat/mo |
| Best For | Enterprise teams and regulated industries needing comprehensive helpdesk functionality with advanced customization, compliance features, and multi-channel support | Small businesses needing simple email-based customer support |
| Standout Feature | Deskpro Private enables AI-powered support for highly regulated industries with strict data sovereignty requirements | Collision detection to prevent duplicate responses |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.3/5 | 4.5 |
Deskpro and Groove HQ target different segments of the customer support market. Deskpro offers enterprise-level functionality with extensive customization, while Groove HQ focuses on simplicity and ease of use for small to medium businesses.
The contrast is evident in their G2 ratings and user feedback—Deskpro at 4.3/5 appeals to users needing robust features, while Groove HQ's 4.5/5 rating reflects satisfaction with its straightforward approach.
Feature Comparison
Deskpro provides comprehensive ticketing with advanced automation, custom fields, and detailed reporting dashboards. It excels in handling complex support scenarios and integrating with enterprise systems.
Groove HQ emphasizes simplicity with clean interfaces, collaborative features, and knowledge base integration. Its strength lies in getting teams productive quickly without extensive configuration.
While both support multiple channels, Deskpro offers more granular control over ticket routing and escalation, whereas Groove HQ focuses on streamlined workflows that reduce training time.
Pricing Comparison
Deskpro's $39-$99 per agent monthly pricing reflects its enterprise positioning, with higher tiers unlocking advanced reporting and API access.
Groove HQ offers more accessible pricing at $16-$56 per agent per month, making it attractive for budget-conscious teams. Even their basic plan includes core features many teams need.
For a 5-agent team, Deskpro costs $195-$495 monthly compared to Groove HQ's $80-$280—nearly half the cost at comparable feature levels.
Deskpro
Pros
- ✓ Highly customizable interface and workflows
- ✓ Strong automation and AI capabilities
- ✓ Comprehensive omnichannel support including voice
Cons
- ✗ High per-agent costs with minimum agent requirements
- ✗ Steep learning curve due to feature complexity
- ✗ Mobile app has performance and usability issues
Groove HQ
Pros
- ✓ Simple, clean interface
- ✓ Good for small teams
- ✓ Affordable entry-level pricing
Cons
- ✗ Limited advanced features
- ✗ No modern messaging integrations
- ✗ Basic automation capabilities
Verdict
Choose Deskpro if you need enterprise-grade features and extensive customization capabilities. Choose Groove HQ if you prefer simplicity, faster setup, and more affordable pricing for smaller teams.
Choose Deskpro if: You need advanced customization, complex workflow automation, and have budget for enterprise features.
Choose Groove HQ if: You want quick deployment, intuitive design, and cost-effective pricing for smaller teams.
Consider Converge at $49/month flat—no per-agent costs make it especially attractive as teams grow, offering modern customer communication without the complexity or high per-seat pricing.
Looking for more options? Browse all 750+ platform comparisons, or see all Deskpro comparisons and all Groove HQ comparisons.