CM.com vs Hiver
Converge Team
Side-by-side comparison for 2026
| Feature | CM.com | Hiver |
|---|---|---|
| Starting Price | From $83/seat/mo | From $35/seat/mo |
| Best For | Large enterprises and developers needing comprehensive CPaaS solutions with extensive API capabilities | Organizations heavily invested in Gmail who primarily handle email support |
| Standout Feature | Comprehensive Communications Platform as a Service (CPaaS) with enterprise-grade infrastructure and extensive API capabilities | Native Gmail integration and shared mailbox management |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.7/5 | 4.6 |
CM.com and Hiver target different aspects of customer communication. CM.com provides a full-spectrum communication platform with flexible pricing from free to custom enterprise solutions, while Hiver specializes in Gmail-based customer support with pricing from $15-$59 per user monthly.
Both platforms maintain strong user satisfaction, with CM.com at 4.7/5 on G2 and Hiver close behind at 4.6/5, but they serve distinctly different workflows and team structures.
Feature Comparison
CM.com offers a complete communication ecosystem including SMS, voice, email, chat, and WhatsApp Business integration. Its strength lies in unifying all customer touchpoints in one platform with powerful automation and API capabilities.
Hiver takes a unique approach by transforming Gmail into a collaborative customer support platform. It excels at email management, shared inboxes, and team collaboration without requiring users to learn new interfaces. However, it's primarily email-focused with limited multi-channel capabilities.
The fundamental difference is approach: CM.com builds a new communication hub, while Hiver enhances your existing Gmail workflow.
Pricing Comparison
CM.com's pricing model offers exceptional flexibility, starting free and scaling to custom enterprise pricing based on usage and features needed. This makes it cost-effective for both startups and large enterprises.
Hiver's $15-$59 per user monthly pricing is straightforward but can become expensive for larger teams. The higher tiers include advanced features like analytics and automation, but the per-user model scales linearly with team size.
For teams under 10 users, Hiver's pricing is competitive. For larger organizations or those needing multi-channel communication, CM.com's custom pricing often provides better value.
CM.com
Pros
- ✓ Extensive channel coverage including voice and SMS
- ✓ Robust API-first architecture for developers
- ✓ Enterprise-grade infrastructure with high uptime
Cons
- ✗ Complex pricing structure with multiple add-on costs
- ✗ Steep learning curve for smaller teams
- ✗ Limited transparency in pricing details
Hiver
Pros
- ✓ Seamless Gmail integration
- ✓ Easy setup for Gmail users
- ✓ Good email management features
Cons
- ✗ Limited to Gmail ecosystem
- ✗ No modern messaging channels
- ✗ Expensive per-user pricing
Verdict
Choose CM.com if you need comprehensive communication capabilities beyond email support and want flexible pricing that scales with your business. Choose Hiver if your team lives in Gmail and you want seamless email-based customer support without changing existing workflows.
Choose CM.com if: You need multi-channel communication capabilities, want pricing that scales efficiently, or require extensive integrations and automation beyond email support.
Choose Hiver if: Your team is Gmail-centric, you want to maintain familiar workflows, or you primarily handle customer support through email channels.
Teams looking for a middle ground might consider Converge at $49/month flat rate, providing comprehensive support features without the complexity of per-user pricing or the limitation of email-only workflows.
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