Birdeye vs Zendesk
Converge Team
Side-by-side comparison for 2026
| Feature | Birdeye | Zendesk |
|---|---|---|
| Starting Price | From $299/mo | From $89/seat/mo |
| Best For | Large enterprises needing comprehensive reputation management | Large enterprises needing comprehensive ticketing with compliance requirements |
| Standout Feature | Advanced reputation monitoring and management | Industry-leading ticketing system with 1000+ integrations |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.4 | 4.3/5 |
Birdeye and Zendesk serve different primary purposes in customer management. Birdeye ($299-$599/mo) specializes in reputation and review management with a G2 rating of 4.4/5, while Zendesk ($55-$169/agent/mo) focuses on customer support with a G2 rating of 4.3/5.
This comparison examines their distinct approaches to help you choose the right platform for your business needs.
Feature Comparison
Birdeye excels in reputation management with advanced review monitoring, local SEO optimization, and customer survey tools. It's designed for businesses prioritizing online reputation and customer feedback collection.
Zendesk offers over 1000+ integrations and maintains HIPAA/SOC2 compliance, making it ideal for businesses requiring extensive third-party connections and regulatory compliance. However, it's not primarily a reputation management tool.
The key difference: Birdeye is reputation-focused while Zendesk is support-focused, making them suitable for different business priorities.
Pricing Comparison
Birdeye uses flat monthly pricing at $299-$599/mo regardless of team size, making it expensive for smaller teams but potentially cost-effective for larger organizations focused on reputation management.
Zendesk's per-agent pricing ($55-$169/agent/mo) can become costly as teams grow, but offers more predictable scaling for support-focused operations. The complexity of its pricing structure requires careful evaluation of actual needs.
Consider total cost of ownership including the primary use case - reputation management vs. customer support.
Birdeye
Pros
- ✓ Comprehensive reputation management
- ✓ Strong analytics and reporting
- ✓ Multi-location support
Cons
- ✗ Very expensive pricing
- ✗ Complex interface
- ✗ Steep learning curve
Zendesk
Pros
- ✓ Industry-leading ticketing system with mature workflows
- ✓ Massive integration ecosystem with 1000+ apps
- ✓ Enterprise-grade security and compliance (HIPAA, SOC2)
Cons
- ✗ Per-agent pricing scales with team size
- ✗ Complex setup and configuration
- ✗ AI features require additional costs
Verdict
Choose Birdeye if you need comprehensive reputation management, review monitoring, and local SEO capabilities. Choose Zendesk if you require a dedicated customer support platform with extensive integrations and compliance features.
Choose Birdeye if: You need reputation management, review monitoring, local SEO, and customer surveys, and can justify the higher flat-rate pricing.
Choose Zendesk if: You need a dedicated customer support platform with extensive integrations and compliance features, and per-agent pricing fits your budget.
Alternative: Consider Converge at $49/mo flat rate with up to 15 agents for a cost-effective customer support solution without per-agent fees.
Looking for more options? Browse all 750+ platform comparisons, or see all Birdeye comparisons and all Zendesk comparisons.