Acquire vs Birdeye

Acquire and Birdeye serve different primary purposes in customer engagement. Acquire specializes in video chat support with modern UI, while Birdeye focuses on reputation management and local SEO optimization.

Both platforms offer customer communication features, but their core strengths and target use cases differ significantly.

Acquire excels in video chat support and co-browsing features with a modern, intuitive UI. However, it's limited to fewer communication channels compared to comprehensive platforms.

Birdeye specializes in review management and local SEO optimization, making it ideal for businesses focused on online reputation. However, it's not a pure customer support platform.

The choice depends on whether you prioritize real-time video support or reputation management capabilities.

Acquire costs $50-$200 per agent per month, making it expensive for larger teams. The per-agent pricing model can quickly scale costs.

Birdeye ranges from $299-$399 per month with a flat rate structure, which may be more economical for larger teams but expensive for smaller businesses.

Both platforms represent significant investments, especially compared to more affordable alternatives.

Choose Acquire if you need video chat support and co-browsing capabilities with a modern interface. Choose Birdeye if reputation management and local SEO are your primary concerns.

Choose Acquire if: You need video chat and co-browsing features and can justify the per-agent costs (G2 rating: 4.2/5).

Choose Birdeye if: Reputation management and local SEO are priorities and the flat pricing works for your team size (G2 rating: 4.7/5).

Consider Converge: For a more affordable option at $49/month flat rate with up to 15 agents, offering comprehensive customer support without the high costs of either platform.