Lead Qualification
Converge Team
The process of determining if a lead is worth pursuing
Understanding Lead Qualification
Lead Qualification is a key concept in customer support. Understanding this term helps teams communicate effectively and implement best practices.
In modern customer support, lead qualification plays an important role in how businesses interact with customers across channels like WhatsApp, Telegram, and Messenger.
Related Terms
How Converge Helps
Converge provides tools for effective lead qualification in your support operations.
- ✓ Unified inbox for all channels
- ✓ Team collaboration features
- ✓ $49/month flat pricing