Intent Detection
Converge Team
AI identifying the purpose or goal behind a customer message
Understanding Intent Detection
Intent Detection is a key concept in customer support. Understanding this term helps teams communicate effectively and implement best practices.
In modern customer support, intent detection plays an important role in how businesses interact with customers across channels like WhatsApp, Telegram, and Messenger.
Related Terms
How Converge Helps
Converge provides tools for effective intent detection in your support operations.
- ✓ Unified inbox for all channels
- ✓ Team collaboration features
- ✓ $49/month flat pricing