Userlike vs Whelp
Converge Team
Side-by-side comparison for 2026
| Feature | Userlike | Whelp |
|---|---|---|
| Starting Price | From $90/mo | From $79/seat/mo |
| Best For | European companies requiring GDPR compliance | SMEs and businesses needing comprehensive omnichannel support with AI automation |
| Standout Feature | Built-in video calling functionality | AI-powered chatbot that can automate up to 60% of customer inquiries with advanced sentiment analysis |
| Free Plan | ✓ | ✓ |
| G2 Rating | 4.3 | N/A |
Userlike specializes in website live chat and messaging, emphasizing simplicity and user experience, while Whelp offers a comprehensive omnichannel customer support platform. Both serve businesses wanting to improve customer communication but with different complexity levels.
Userlike focuses on making live chat implementation straightforward and effective, whereas Whelp provides extensive automation and multi-channel management capabilities for more complex support operations.
Feature Comparison
Userlike excels in live chat functionality with customizable chat widgets, proactive messaging, and excellent mobile responsiveness. It offers basic automation, file sharing, and integration with popular CRM and helpdesk tools.
Whelp provides live chat plus WhatsApp Business, voice support, social media integration, and email management. Its automation capabilities include sophisticated chatbots, smart routing, and comprehensive workflow triggers.
Userlike prioritizes ease of use and chat experience quality, while Whelp focuses on comprehensive channel coverage and operational automation for complex support scenarios.
Pricing Comparison
Userlike starts at €90/month for up to 4 operators, with higher tiers at €180 and €360/month offering more operators and advanced features. Pricing is operator-based rather than per-seat.
Whelp offers more granular pricing starting around $39/month for small teams, with costs scaling based on channel usage and feature requirements rather than fixed operator limits.
Consider your team size and growth plans: Userlike's operator-based pricing may be more predictable, while Whelp's flexible model might scale better with usage patterns.
Userlike
Pros
- ✓ Strong European presence
- ✓ GDPR compliant
- ✓ Good WhatsApp integration
Cons
- ✗ Expensive operator-based pricing
- ✗ Limited customization
- ✗ Fewer integrations than competitors
Whelp
Pros
- ✓ Comprehensive omnichannel support across major platforms
- ✓ Strong AI automation capabilities with up to 60% inquiry automation
- ✓ Free plan available for small teams
Cons
- ✗ Per-agent pricing can become expensive for larger teams
- ✗ Limited G2 reviews and ratings for social proof
- ✗ Additional fees for some integrations like WhatsApp on lower tiers
Verdict
Choose Userlike if you prioritize simplicity, excellent live chat UX, and straightforward implementation. Choose Whelp if you need comprehensive omnichannel support with advanced automation and workflow management.
Choose Userlike if: You want excellent live chat functionality with simple setup, prioritize user experience over feature complexity, and prefer predictable operator-based pricing.
Choose Whelp if: You need comprehensive omnichannel support, advanced automation capabilities, and flexible scaling across multiple communication channels.
For teams seeking essential customer support without complexity, Converge at $49/month flat rate provides core functionality with transparent pricing and no operator limits.
Looking for more options? Browse all 750+ platform comparisons, or see all Userlike comparisons and all Whelp comparisons.