Tidio vs Whelp
Converge Team
Side-by-side comparison for 2026
| Feature | Tidio | Whelp |
|---|---|---|
| Starting Price | From $98/mo | From $79/seat/mo |
| Best For | Small ecommerce businesses on Shopify needing live chat and basic automation | SMEs and businesses needing comprehensive omnichannel support with AI automation |
| Standout Feature | Lyro AI chatbot with strong ecommerce query resolution | AI-powered chatbot that can automate up to 60% of customer inquiries with advanced sentiment analysis |
| Free Plan | ✓ | ✓ |
| G2 Rating | 4.7/5 | N/A |
Tidio and Whelp represent established versus emerging approaches to customer communication. Tidio is a mature ecommerce-focused platform with pricing from $0-$749/month and a 4.7/5 G2 rating. Whelp is a newer omnichannel solution with pricing from free to custom enterprise plans, positioning itself as a modern alternative.
Both platforms offer multi-channel support but target different business needs and maturity levels.
Feature Comparison
Tidio excels in ecommerce-specific functionality including cart abandonment recovery, product recommendations, and deep integrations with major shopping platforms like Shopify and WooCommerce.
Whelp focuses on modern omnichannel communication with emphasis on unified customer journeys, advanced automation, and contemporary user interface design.
Tidio offers battle-tested ecommerce features while Whelp provides innovative approaches to customer communication with newer technology stack.
Pricing Comparison
Tidio offers transparent pricing from free to $749/month with clear feature tiers, making it easy for ecommerce businesses to predict costs and scale appropriately.
Whelp uses a freemium model with custom enterprise pricing, typical of newer platforms seeking to attract users with competitive entry-level pricing.
Tidio's established pricing structure provides predictability, while Whelp's flexible pricing may offer better value for businesses with specific needs.
Tidio
Pros
- ✓ Excellent Shopify and ecommerce integrations
- ✓ Lyro AI chatbot is effective
- ✓ Easy setup with no coding required
Cons
- ✗ Conversation-based pricing can get expensive
- ✗ No native Telegram or Zalo support
- ✗ AI features (Lyro) cost extra
Whelp
Pros
- ✓ Comprehensive omnichannel support across major platforms
- ✓ Strong AI automation capabilities with up to 60% inquiry automation
- ✓ Free plan available for small teams
Cons
- ✗ Per-agent pricing can become expensive for larger teams
- ✗ Limited G2 reviews and ratings for social proof
- ✗ Additional fees for some integrations like WhatsApp on lower tiers
Verdict
Choose Tidio if you're an ecommerce business seeking proven shopping features with strong user ratings. Choose Whelp if you want a modern omnichannel platform with fresh approaches to customer communication.
Choose Tidio if: You run an ecommerce business, need proven shopping features, or prefer established platforms with strong user satisfaction.
Choose Whelp if: You want modern omnichannel features, prefer newer technology, or need flexible pricing for custom requirements.
Alternative: Consider Converge at $49/month flat rate with up to 15 agents for a balanced solution that combines proven reliability with modern features at predictable pricing.
Looking for more options? Browse all 750+ platform comparisons, or see all Tidio comparisons and all Whelp comparisons.