Zoho SalesIQ vs Sprinklr
Converge Team
Side-by-side comparison for 2026
| Feature | Zoho SalesIQ | Sprinklr |
|---|---|---|
| Starting Price | From $39/seat/mo | From $249/seat/mo |
| Best For | Zoho ecosystem users wanting integrated live chat and visitor tracking | Large enterprises and Fortune 100 companies needing comprehensive social media management with advanced governance, compliance, and multi-channel customer service capabilities |
| Standout Feature | Deep Zoho CRM integration with lead scoring and visitor intelligence | Enterprise-grade AI platform trained on billions of data points with support for 30+ channels and advanced governance features for highly regulated industries |
| Free Plan | ✓ | ✗ |
| G2 Rating | 4.4/5 | 4.1/5 |
Zoho SalesIQ and Sprinklr target different market segments with vastly different pricing approaches. SalesIQ offers affordable live chat starting free, while Sprinklr focuses on enterprise social media management with premium pricing.
The choice between these platforms depends heavily on your business size, budget, and whether you need basic chat support or comprehensive social media engagement tools.
Feature Comparison
Zoho SalesIQ excels at website chat, visitor tracking, and lead scoring with seamless CRM integration. Its chatbot builder and real-time visitor monitoring make it ideal for sales-focused teams.
Sprinklr dominates social media management with advanced publishing, listening, and analytics across 30+ channels. It includes AI-powered content optimization and comprehensive brand monitoring.
SalesIQ focuses on converting website visitors, while Sprinklr manages entire social media ecosystems for large brands.
Pricing Comparison
The pricing gap is enormous. Zoho SalesIQ starts free for 3 operators, then $12-20/operator monthly. Sprinklr begins at $249/user monthly with custom enterprise pricing often exceeding $1,000+ per user.
For a 10-person team, SalesIQ costs $120-200 monthly while Sprinklr starts at $2,490 monthly - over 12x more expensive.
Zoho SalesIQ
Pros
- ✓ Very competitive pricing
- ✓ Excellent Zoho ecosystem integration
- ✓ Good visitor tracking and lead scoring
Cons
- ✗ Interface feels dated
- ✗ Best value within Zoho ecosystem
- ✗ Limited integrations outside Zoho
Sprinklr
Pros
- ✓ Comprehensive enterprise-grade platform with advanced AI capabilities
- ✓ Supports 30+ social and messaging channels including WhatsApp, Telegram, Instagram, and Discord
- ✓ Robust governance features with approval workflows and audit trails
Cons
- ✗ Expensive per-seat pricing at $249/seat/month ($199 billed annually)
- ✗ Complex implementation that can take months to complete
- ✗ Steep learning curve requiring significant training and support
Verdict
Choose Zoho SalesIQ if you need cost-effective live chat with solid automation features. Choose Sprinklr if you're an enterprise requiring advanced social media management and can justify the significant investment.
Choose Zoho SalesIQ if: You need affordable live chat, lead generation tools, and basic automation for small to medium teams.
Choose Sprinklr if: You're an enterprise managing complex social media operations across multiple brands and channels.
Alternative: Consider Converge at $49/month flat rate for teams wanting modern chat features without per-agent pricing complexity.
Looking for more options? Browse all 750+ platform comparisons, or see all Zoho SalesIQ comparisons and all Sprinklr comparisons.