Missive vs Whelp
Converge Team
Side-by-side comparison for 2026
| Feature | Missive | Whelp |
|---|---|---|
| Starting Price | From $24/seat/mo | From $79/seat/mo |
| Best For | Teams needing collaborative email management with basic chat features | SMEs and businesses needing comprehensive omnichannel support with AI automation |
| Standout Feature | Seamless team collaboration on email conversations | AI-powered chatbot that can automate up to 60% of customer inquiries with advanced sentiment analysis |
| Free Plan | ✓ | ✓ |
| G2 Rating | 4.7 | N/A |
Missive combines team collaboration with customer support in a unified inbox, while Whelp focuses on omnichannel customer engagement. Both platforms aim to streamline communication workflows but serve different organizational needs.
Missive appeals to teams wanting internal collaboration alongside customer support, whereas Whelp specializes in comprehensive customer service automation and multi-channel management.
Feature Comparison
Missive offers shared inboxes, internal chat, task management, and team collaboration tools. It supports email, SMS, WhatsApp, and social media with built-in team communication features like @mentions and internal notes.
Whelp provides live chat widgets, WhatsApp Business API, voice support, and social media integration. Its automation includes chatbots, smart routing, and comprehensive analytics dashboards.
Missive excels at blending internal team communication with external customer support, while Whelp focuses purely on optimizing customer interactions through advanced automation and channel management.
Pricing Comparison
Missive pricing starts at $14/user/month for basic features, scaling to $24/user/month for advanced collaboration tools. Costs increase linearly with team size.
Whelp offers tiered pricing starting around $39/month for small teams, with additional costs for premium channels and advanced automation features.
Factor in the value of integrated collaboration tools with Missive versus specialized customer service features with Whelp when evaluating total cost of ownership.
Missive
Pros
- ✓ Excellent team collaboration
- ✓ Clean, intuitive interface
- ✓ Good email management
Cons
- ✗ Limited messaging platform support
- ✗ Per-user pricing adds up
- ✗ No WhatsApp or Telegram integration
Whelp
Pros
- ✓ Comprehensive omnichannel support across major platforms
- ✓ Strong AI automation capabilities with up to 60% inquiry automation
- ✓ Free plan available for small teams
Cons
- ✗ Per-agent pricing can become expensive for larger teams
- ✗ Limited G2 reviews and ratings for social proof
- ✗ Additional fees for some integrations like WhatsApp on lower tiers
Verdict
Choose Missive if you need team collaboration features integrated with customer support in a single platform. Choose Whelp if your priority is advanced customer service automation across multiple channels.
Choose Missive if: Your team needs integrated collaboration tools alongside customer support, with emphasis on internal communication and task management.
Choose Whelp if: You require specialized customer service automation, advanced chatbots, and comprehensive omnichannel support capabilities.
For budget-conscious teams, Converge at $49/month flat rate provides essential customer support functionality without the complexity of per-user pricing or collaboration overhead.
Looking for more options? Browse all 750+ platform comparisons, or see all Missive comparisons and all Whelp comparisons.