Kustomer vs Userlike
Converge Team
Side-by-side comparison for 2026
| Feature | Kustomer | Userlike |
|---|---|---|
| Starting Price | From $89/seat/mo | From $90/mo |
| Best For | Enterprise teams needing CRM-integrated customer service | European companies requiring GDPR compliance |
| Standout Feature | Unified customer timeline with CRM data integration | Built-in video calling functionality |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.4/5 | 4.3 |
Kustomer and Userlike target different aspects of customer communication. Kustomer offers comprehensive CRM-integrated support for enterprise customers, while Userlike specializes in website chat and messaging with a focus on European markets.
The decision often comes down to whether you need full customer relationship management or primarily website-based customer engagement tools.
Feature Comparison
Kustomer provides unified customer timelines, advanced automation workflows, and deep CRM integration. It excels at managing complex customer relationships across multiple touchpoints with sophisticated data analytics.
Userlike focuses on website messaging excellence with features like smart triggers, visitor insights, and seamless handoffs between chat and messaging. It offers strong GDPR compliance and European data hosting options.
While Kustomer handles the full customer lifecycle, Userlike specializes in the initial engagement phase through optimized website chat experiences and follow-up messaging.
Pricing Comparison
Pricing structures differ significantly: Kustomer charges $89-$139 per user monthly, while Userlike uses team-based pricing at €90-€360 monthly (roughly $95-$380).
For small teams, Userlike can be more economical since you're paying for the team rather than per user. However, as teams grow beyond 4-5 people, Kustomer's per-user model may become competitive depending on feature requirements.
Kustomer
Pros
- ✓ Strong CRM features
- ✓ Customer timeline view
- ✓ Good AI capabilities
Cons
- ✗ Per-seat pricing
- ✗ Complex setup
- ✗ Enterprise-focused
Userlike
Pros
- ✓ Strong European presence
- ✓ GDPR compliant
- ✓ Good WhatsApp integration
Cons
- ✗ Expensive operator-based pricing
- ✗ Limited customization
- ✗ Fewer integrations than competitors
Verdict
Choose Kustomer if you need enterprise CRM capabilities and comprehensive customer data management. Choose Userlike if you want specialized website chat tools with European data compliance.
Choose Kustomer if: You need comprehensive customer relationship management, advanced automation, and can justify enterprise-level investment.
Choose Userlike if: You prioritize website chat optimization, need European data compliance, and prefer team-based pricing for smaller groups.
Consider Converge at $49/month flat rate - it provides unified customer communication without per-user fees or team size limitations, offering predictable costs regardless of growth.
Looking for more options? Browse all 750+ platform comparisons, or see all Kustomer comparisons and all Userlike comparisons.