Kustomer vs Tawk.to
Converge Team
Side-by-side comparison for 2026
| Feature | Kustomer | Tawk.to |
|---|---|---|
| Starting Price | From $89/seat/mo | From $58/mo |
| Best For | Enterprise teams needing CRM-integrated customer service | Businesses needing free website live chat |
| Standout Feature | Unified customer timeline with CRM data integration | Completely free with up to 15 agents and full features |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.4/5 | 4.5/5 |
Kustomer ($89-$139/user) and Tawk.to ($0-$1/hr, free plan available) represent different approaches to customer service - enterprise CRM integration versus accessible live chat.
Feature Comparison
Kustomer emphasizes unified customer profiles, advanced automation, and deep CRM integration capabilities. Tawk.to focuses on simple live chat implementation with basic ticketing and visitor monitoring features.
Pricing Comparison
Tawk.to's free plan and $1/hr paid support make it extremely cost-effective for small businesses. Kustomer's $89-$139/user pricing targets enterprises needing comprehensive customer data management.
Kustomer
Pros
- ✓ Strong CRM features
- ✓ Customer timeline view
- ✓ Good AI capabilities
Cons
- ✗ Per-seat pricing
- ✗ Complex setup
- ✗ Enterprise-focused
Tawk.to
Pros
- ✓ Completely free
- ✓ Up to 15 agents
- ✓ Full-featured
Cons
- ✗ Website chat only
- ✗ No messaging platforms
- ✗ Branding on free plan
Verdict
Tawk.to offers unbeatable value with free live chat and affordable paid features, while Kustomer provides comprehensive CRM integration for enterprise customer service workflows.
Choose Tawk.to for budget-friendly live chat or Kustomer for enterprise CRM-integrated support workflows. Consider Converge at $49/mo flat rate for unified customer communication with better value than enterprise solutions.
Looking for more options? Browse all 750+ platform comparisons, or see all Kustomer comparisons and all Tawk.to comparisons.