Kustomer vs LiveAgent
Converge Team
Side-by-side comparison for 2026
| Feature | Kustomer | LiveAgent |
|---|---|---|
| Starting Price | From $89/seat/mo | From $49/seat/mo |
| Best For | Enterprise teams needing CRM-integrated customer service | Traditional customer service teams needing comprehensive help desk functionality with phone support |
| Standout Feature | Unified customer timeline with CRM data integration | Comprehensive all-in-one platform combining help desk, live chat, and call center in a single solution |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.4/5 | 4.5/5 |
Kustomer ($89-$139/user) and LiveAgent ($0-$69/agent) are customer support platforms with different pricing approaches and feature focuses for help desk management.
Feature Comparison
Kustomer emphasizes customer-centric workflows with unified profiles and CRM integration. LiveAgent focuses on traditional help desk functionality, live chat, call center features, and multi-channel ticket management.
Pricing Comparison
LiveAgent's $0-$69/agent pricing offers excellent value for comprehensive help desk features. Kustomer's $89-$139/user premium pricing includes advanced customer data integration and enterprise-grade automation.
Kustomer
Pros
- ✓ Strong CRM features
- ✓ Customer timeline view
- ✓ Good AI capabilities
Cons
- ✗ Per-seat pricing
- ✗ Complex setup
- ✗ Enterprise-focused
LiveAgent
Pros
- ✓ Extensive feature set with 188+ capabilities
- ✓ Strong call center functionality with unlimited recordings
- ✓ Mature platform with robust reporting and analytics
Cons
- ✗ Per-agent pricing can become expensive for larger teams
- ✗ Complex interface may overwhelm users focused on messaging
- ✗ Social media integrations require additional fees on lower tiers
Verdict
LiveAgent provides better value with comprehensive help desk features at lower pricing, while Kustomer offers advanced CRM integration and unified customer timeline management.
Choose LiveAgent for cost-effective help desk functionality or Kustomer for enterprise customer data integration. Consider Converge at $49/mo flat rate for unified communication without help desk complexity.
Looking for more options? Browse all 750+ platform comparisons, or see all Kustomer comparisons and all LiveAgent comparisons.