Kayako vs Missive
Converge Team
Side-by-side comparison for 2026
| Feature | Kayako | Missive |
|---|---|---|
| Starting Price | From $79/seat/mo | From $24/seat/mo |
| Best For | Traditional businesses focused on email and phone support | Teams needing collaborative email management with basic chat features |
| Standout Feature | Comprehensive knowledge base with customer portal | Seamless team collaboration on email conversations |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.2 | 4.7 |
Kayako and Missive both handle team communication but serve different primary purposes. Kayako focuses on customer support with unified conversations, while Missive emphasizes team collaboration with shared inboxes and internal chat.
The decision hinges on whether you need dedicated customer support features or prefer a collaborative communication platform that can handle support as one of many use cases.
Feature Comparison
Kayako excels in customer support with unified conversations across channels, customer journey tracking, and support-specific features like SLA management and escalation rules.
Missive shines in team collaboration with shared inboxes, internal chat, video calls, and real-time collaborative email composition. Its team-centric approach makes it ideal for sales, marketing, and support teams working together.
Kayako offers superior customer support features and context, while Missive provides better team collaboration tools and internal communication capabilities.
Pricing Comparison
Missive costs $14-$24 per user monthly, significantly less than Kayako's $15-$35 per agent range. For a 10-person team, Missive costs $140-$240 versus Kayako's $150-$350 monthly.
Missive's lower pricing and "per user" model makes it more cost-effective for teams that need both internal collaboration and customer support capabilities in one platform.
Kayako
Pros
- ✓ Comprehensive multi-channel support
- ✓ Strong knowledge base functionality
- ✓ Good reporting capabilities
Cons
- ✗ Per-agent pricing gets expensive
- ✗ Limited social media integrations
- ✗ Complex setup for advanced features
Missive
Pros
- ✓ Excellent team collaboration
- ✓ Clean, intuitive interface
- ✓ Good email management
Cons
- ✗ Limited messaging platform support
- ✗ Per-user pricing adds up
- ✗ No WhatsApp or Telegram integration
Verdict
Choose Kayako if you need dedicated customer support features, journey tracking, and multi-channel conversations. Choose Missive if you want the highest-rated platform (4.7 G2) with superior team collaboration and lower pricing.
Choose Kayako if: You need dedicated customer support features, multi-channel conversation management, and customer journey tracking capabilities.
Choose Missive if: You want team collaboration with customer support capabilities, prefer the highest user ratings (4.7 G2), and need better pricing for mixed-use teams.
Converge offers the best of both at $49/month flat rate - dedicated customer support features like Kayako with team collaboration like Missive, without per-user limitations.
Looking for more options? Browse all 750+ platform comparisons, or see all Kayako comparisons and all Missive comparisons.