What's the difference between Kayako and Converge?

Kayako is Traditional businesses focused on email and phone support. Converge focuses on messaging-first customer support with native WhatsApp, Telegram, Messenger, Instagram, Discord, and Zalo integration. Kayako uses per-seat pricing starting at From $79/seat/mo, while Converge offers flat $49/month pricing for up to 15 agents.

Is Kayako or Converge cheaper?

Converge is typically cheaper for teams. Kayako starts at From $79/seat/mo per agent, so a 5-person team costs approximately $395/month. Converge is $49/month flat for up to 15 agents, regardless of team size.

Which has better messaging channel support: Kayako or Converge?

Converge has native support for WhatsApp, Telegram, Messenger, Instagram, Discord, and Zalo. Kayako has limited WhatsApp support and doesn't natively support Telegram. Converge is the only platform with native Zalo integration.

What are Kayako's main strengths and weaknesses?

Kayako's strengths include: Comprehensive multi-channel support; Strong knowledge base functionality; Good reporting capabilities. Weaknesses include: Per-agent pricing gets expensive; Limited social media integrations; Complex setup for advanced features.

Should I choose Kayako or Converge?

Choose Kayako if you need Traditional businesses focused on email and phone support. Choose Converge if you primarily use messaging channels (WhatsApp, Telegram, etc.) and want predictable flat-rate pricing without per-seat costs. Converge is ideal for SMBs and messaging-first teams.

Kayako vs Converge

Converge Team

• Updated January 26, 2026

Side-by-side comparison for 2026

Feature	Kayako	Converge
Starting Price	From $79/seat/mo	$49/mo flat
Pricing Model	Per-agent/seat	Up to 15 agents
WhatsApp	Limited	✓ Native
Telegram	✗	✓ Native
Zalo	✗	✓ Native (only platform)
G2 Rating	4.2	New

Kayako is a traditional customer service platform that focuses on email, chat, and phone support. While it offers solid functionality for conventional support channels, it lacks the modern messaging integrations that today's customers expect.

Feature Comparison

Kayako provides comprehensive ticket management and knowledge base features. However, it doesn't support popular messaging platforms like WhatsApp, Telegram, or Instagram that Converge handles natively. The platform focuses on traditional channels, which may limit customer reach.

Pricing Comparison

Kayako One costs $79/agent/month, bringing a 3-agent team to $237/month or a 5-agent team to $395/month. Additional costs include $1 per AI-resolved ticket, which can add up quickly for teams relying on automation.

Converge offers flat $49/month pricing with up to 15 team members. This provides cost predictability—the same price whether you have 3 agents or 15—without per-resolution fees for any features.

Kayako Pros

✓ Comprehensive multi-channel support
✓ Strong knowledge base functionality
✓ Good reporting capabilities
✓ Scalable for growing teams

Kayako Cons

✗ Per-agent pricing gets expensive
✗ Limited social media integrations
✗ Complex setup for advanced features
✗ No WhatsApp or Telegram support

Verdict

Kayako is suitable for businesses that primarily use traditional support channels, but falls short for companies needing modern messaging platform integrations like WhatsApp, Telegram, or Instagram.

Choose Kayako if you only need traditional support channels and have a small team. Choose Converge for modern messaging support, better pricing, and up to 15 agents.

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