Intercom vs Missive

Intercom and Missive serve different aspects of customer communication. Intercom (G2 4.5/5) is a comprehensive customer engagement platform, while Missive (G2 4.7/5) specializes in team email collaboration with integrated chat and task management capabilities.

This comparison explores their distinct approaches, pricing structures, and ideal use cases to help you determine which platform aligns with your team's communication needs.

Intercom provides a full customer engagement suite with advanced live chat, automated messaging sequences, customer segmentation, sophisticated bot capabilities, and product tours. It's designed for comprehensive customer lifecycle management.

Missive focuses on team email collaboration with shared inboxes, real-time chat integration, task assignments, and unified communication across email, SMS, and social media. It excels in internal team coordination while managing external communications.

While Intercom targets customer engagement and support automation, Missive emphasizes team collaboration and communication efficiency across multiple channels.

Intercom's pricing ranges from $29-$132 per seat monthly, with additional costs for advanced features, higher message volumes, and premium integrations. The pricing can become expensive as you scale your team and add features.

Missive offers more affordable pricing at $14-$24 per user monthly, including most features without hidden add-ons. This makes it significantly more cost-effective for teams focused on email collaboration.

For a 5-person team, Intercom costs $145-$660/month while Missive ranges from $70-$120/month, representing substantial savings for teams prioritizing email collaboration over customer engagement automation.

Choose Intercom if you need comprehensive customer engagement tools and advanced automation despite higher costs ($29-$132/seat). Choose Missive if you prioritize team email collaboration and unified communication at affordable rates ($14-$24/user).

Choose Intercom if: You need comprehensive customer engagement tools, advanced automation, live chat capabilities, and sophisticated customer journey management. Best for businesses focused on customer acquisition and retention.

Choose Missive if: You prioritize team email collaboration, need unified communication across multiple channels, and want affordable pricing for internal team coordination with external customer communication.

Consider Converge as an alternative with flat $49/month pricing for up to 15 agents, providing excellent value for teams seeking comprehensive support capabilities without per-user limitations.