Helpshift vs Userlike
Converge Team
Side-by-side comparison for 2026
| Feature | Helpshift | Userlike |
|---|---|---|
| Starting Price | From $150/mo | From $90/mo |
| Best For | Mobile apps needing in-app customer support | European companies requiring GDPR compliance |
| Standout Feature | Native in-app messaging SDK for mobile apps | Built-in video calling functionality |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.3/5 | 4.3 |
Helpshift and Userlike serve different segments of customer support, with Helpshift focusing on mobile app customer service and in-app messaging, while Userlike specializes in website live chat and customer service automation for web-based businesses.
This comparison examines their distinct approaches to help you choose the platform that aligns with your customer touchpoints and support strategy.
Feature Comparison
Helpshift excels in mobile app customer support with native SDKs, in-app messaging, and mobile-optimized ticket management. It provides seamless integration with mobile development workflows and app store review management.
Userlike specializes in website live chat with intelligent visitor tracking, proactive chat triggers, and comprehensive automation workflows. It offers superior customization for web-based customer interactions and detailed analytics.
Helpshift wins for mobile app businesses, while Userlike leads for website-focused customer service operations.
Pricing Comparison
Helpshift uses tiered pricing starting at $150/month for basic plans, with costs scaling based on monthly active users and feature requirements. Enterprise plans require custom pricing.
Userlike charges €90/month per agent with transparent pricing and all core features included, making it more predictable for traditional customer service teams.
Consider your primary customer touchpoints and team structure when evaluating the most cost-effective option.
Helpshift
Pros
- ✓ Mobile-first
- ✓ Strong SDK
- ✓ In-app experience
Cons
- ✗ Issue-based pricing caps
- ✗ Mobile-focused
- ✗ Complex integration
Userlike
Pros
- ✓ Strong European presence
- ✓ GDPR compliant
- ✓ Good WhatsApp integration
Cons
- ✗ Expensive operator-based pricing
- ✗ Limited customization
- ✗ Fewer integrations than competitors
Verdict
Choose Helpshift if you need mobile-first customer support with in-app messaging and mobile app integration. Choose Userlike if your focus is website live chat with advanced automation and web-based customer interactions.
Choose Helpshift if: You operate mobile applications requiring in-app support, need mobile-optimized customer service workflows, or want integrated app store review management.
Choose Userlike if: Website live chat is your priority, you need advanced web-based automation, or prefer straightforward per-agent pricing models.
For versatile customer communication across web and mobile touchpoints, Converge at $49/month flat rate provides comprehensive messaging capabilities without the complexity of per-agent or usage-based pricing.
Looking for more options? Browse all 750+ platform comparisons, or see all Helpshift comparisons and all Userlike comparisons.