Helpshift vs Tidio

Helpshift and Tidio serve different segments of the customer support market. Helpshift specializes in mobile app and gaming customer support with in-app messaging and automation, while Tidio focuses on website-based customer engagement and general business communication.

With G2 ratings of 4.3/5 for Helpshift and 4.7/5 for Tidio, both platforms demonstrate strong user satisfaction within their respective niches.

Helpshift excels in mobile-first customer support with SDK integration for iOS and Android apps, in-app messaging, and gaming-specific features like player identity management and automated issue resolution for common game problems.

Tidio provides comprehensive website engagement tools including live chat, chatbots, email integration, and visitor tracking. Their visual chatbot builder and AI-powered Lyro assistant work across web and mobile web, but lack native app integration.

Helpshift's automation focuses on mobile app workflows, while Tidio's automation targets general customer support and lead generation scenarios.

Helpshift uses custom enterprise pricing without published rates, typically requiring sales consultations and annual contracts. This approach suits larger mobile app companies but lacks transparency for smaller businesses.

Tidio offers clear, accessible pricing from free to $749/month. Their free plan supports 3 agents with basic chat, Starter at $29/month provides up to 15 agents, and higher tiers add advanced automation and AI features.

For businesses wanting predictable costs, Tidio's transparent pricing model provides significant advantages over Helpshift's custom enterprise approach.

Choose Helpshift if you're a mobile app or gaming company needing specialized in-app support features. Choose Tidio if you want versatile website chat with transparent pricing and broader business applications.

Choose Helpshift if: You develop mobile apps or games requiring specialized in-app customer support with deep SDK integration and mobile-specific automation.

Choose Tidio if: You need versatile customer communication tools with clear pricing, strong web presence, and don't require specialized mobile app features.

For businesses seeking comprehensive customer messaging with straightforward pricing, Converge offers full-featured communication at $49/month flat rate, providing transparency that neither Helpshift's custom pricing nor Tidio's tiered model can match.