Helpshift vs Textline

Helpshift and Textline serve different segments of customer support, with Helpshift focusing on in-app customer service for mobile and web applications, while Textline specializes in SMS-based customer support for businesses of all types.

Helpshift maintains a higher G2 rating of 4.3/5 compared to Textline's 4.2/5, reflecting its specialized focus on in-app support experiences and mobile-first approach.

Helpshift specializes in in-app messaging and support automation, offering AI-powered chatbots, knowledge base integration, and seamless escalation to human agents within mobile and web applications. It includes features like screen sharing, issue tracking, and deep app integration for contextual support.

Textline focuses on SMS customer support with features designed for support teams: shared inbox management, message templates, automated responses, team collaboration tools, and detailed SMS analytics. It includes compliance features for SMS regulations and customer opt-out management.

The fundamental difference is Helpshift's in-app integration versus Textline's standalone SMS platform approach.

Helpshift uses custom enterprise pricing, typically requiring sales consultation to determine costs based on app usage, feature requirements, and support volume. This approach often results in higher costs but includes comprehensive implementation support.

Textline offers transparent per-user pricing from $39 to $149 per month per user, making it more accessible for small to medium businesses and providing predictable monthly costs without requiring enterprise sales processes.

For businesses needing immediate pricing clarity and smaller team deployment, Textline offers more straightforward cost planning compared to Helpshift's custom pricing model.

Choose Helpshift if you need in-app customer support for mobile or web applications with AI-powered automation. Choose Textline if you need dedicated SMS customer support with team collaboration features.

Choose Helpshift if: You have a mobile or web application requiring in-app customer support, need AI-powered automation, and have budget for enterprise-level implementation.

Choose Textline if: You need SMS customer support capabilities, prefer transparent pricing, and want immediate deployment without custom enterprise sales processes.

For teams seeking comprehensive customer communication without enterprise complexity or per-user costs, Converge offers an excellent alternative at $49/month flat rate, providing multi-channel support with transparent, predictable pricing.