Helpshift vs Tawk.to
Converge Team
Side-by-side comparison for 2026
| Feature | Helpshift | Tawk.to |
|---|---|---|
| Starting Price | From $150/mo | From $58/mo |
| Best For | Mobile apps needing in-app customer support | Businesses needing free website live chat |
| Standout Feature | Native in-app messaging SDK for mobile apps | Completely free with up to 15 agents and full features |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.3/5 | 4.5/5 |
Helpshift and Tawk.to represent different approaches to customer support technology. Helpshift specializes in mobile-first customer service with AI-powered automation and in-app messaging, while Tawk.to provides accessible live chat solutions for web-based customer interactions.
The choice between these platforms depends largely on whether your customer interactions happen primarily on mobile apps or websites, and your budget for advanced AI features.
Feature Comparison
Helpshift excels in mobile customer service with in-app messaging, push notifications, AI-powered issue resolution, and comprehensive analytics. Its automation capabilities can handle routine inquiries without human intervention, making it ideal for app-based businesses.
Tawk.to provides robust web-based live chat with up to 15 agents, basic chatbots, visitor tracking, and mobile apps for agents. While it lacks Helpshift's mobile-native features, it delivers solid web chat functionality.
The fundamental difference is platform focus: Helpshift is built for mobile app customer service, while Tawk.to optimizes for website visitor engagement.
Pricing Comparison
Helpshift uses custom pricing based on features and volume, typically positioning itself as an enterprise solution, while Tawk.to offers up to 15 agents free with optional premium support at $1/hour.
For businesses needing basic live chat, Tawk.to's free model is unbeatable. However, companies requiring mobile app integration and AI automation may find Helpshift's custom pricing justified by the specialized features.
Helpshift
Pros
- ✓ Mobile-first
- ✓ Strong SDK
- ✓ In-app experience
Cons
- ✗ Issue-based pricing caps
- ✗ Mobile-focused
- ✗ Complex integration
Tawk.to
Pros
- ✓ Completely free
- ✓ Up to 15 agents
- ✓ Full-featured
Cons
- ✗ Website chat only
- ✗ No messaging platforms
- ✗ Branding on free plan
Verdict
Choose Helpshift if you have mobile apps, need AI-powered automation, and require advanced analytics. Choose Tawk.to if you focus on web-based support and want excellent live chat without ongoing costs.
Choose Helpshift if: You have mobile applications, need AI-powered automation, require in-app messaging, and can invest in custom enterprise pricing.
Choose Tawk.to if: You focus on website support, want up to 15 agents at no cost, and don't need mobile app integration.
Alternative: Converge at $49/month flat provides a cost-effective middle ground with solid features for both web and basic mobile support needs.
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