Helpshift vs Sendbird

Helpshift and Sendbird target different aspects of customer communication. Helpshift specializes in mobile-first customer support with AI-powered automation, while Sendbird provides messaging infrastructure for developers building communication features.

Both platforms maintain strong G2 ratings of 4.3/5, but serve fundamentally different use cases—Helpshift for mobile app support teams and Sendbird for development teams building messaging experiences.

Helpshift excels in mobile customer support with features like in-app messaging, AI-powered chatbots, and automated issue resolution. Their platform is designed specifically for mobile apps, offering seamless integration with iOS and Android applications.

Sendbird provides comprehensive messaging infrastructure including real-time chat, voice calling, and video features through SDKs. Their platform enables developers to build custom communication experiences with advanced features like message encryption and content moderation.

The core distinction: Helpshift is a complete mobile support solution ready to deploy, while Sendbird is a messaging platform that requires development work but offers unlimited customization possibilities.

Helpshift uses custom enterprise pricing based on specific requirements and usage volume. This approach works well for established mobile apps with significant support needs but lacks transparency for smaller teams evaluating options.

Sendbird offers transparent usage-based pricing starting free for up to 1,000 monthly active users, scaling to $999/month for enterprise features. This model provides clear cost progression as your user base grows.

For mobile apps needing immediate support capabilities, Helpshift's custom pricing may offer better value despite less transparency. For teams building messaging features incrementally, Sendbird's predictable scaling costs provide better budget control.

Choose Helpshift if you need mobile-optimized customer support with AI automation. Choose Sendbird if you're building custom messaging functionality with developer-friendly APIs.

Choose Helpshift if: You're running a mobile app with significant support volume, need AI-powered automation, or want a complete mobile-first support solution.

Choose Sendbird if: You're building custom messaging experiences, need flexible communication APIs, or want transparent usage-based pricing.

Alternative: Consider Converge at $49/month flat rate for teams seeking customer communication capabilities without custom enterprise pricing or complex usage calculations.