Helpshift vs Olark

Helpshift and Olark represent two different philosophies in customer support. Helpshift specializes in mobile-first customer service with in-app messaging and AI-powered automation, while Olark focuses on live chat excellence with real-time visitor monitoring and team collaboration features.

Both platforms excel in their respective niches, but serve different business needs and team structures.

Helpshift shines with its mobile SDK integration, allowing seamless in-app support experiences. Its AI-powered ticket routing and automated responses help reduce agent workload significantly.

Olark excels in real-time chat management with visitor insights, chat transcripts, and team collaboration tools. Its chat targeting and automated chat distribution make it ideal for sales-focused teams.

The key difference lies in platform focus: Helpshift is built for mobile app support, while Olark optimizes web-based customer interactions.

Helpshift uses custom pricing based on your specific needs and scale, which can be cost-effective for larger enterprises but lacks transparency for smaller teams.

Olark offers clear per-seat pricing at $29-$39 per agent monthly, making budget planning straightforward. This transparent model works well for growing teams that need predictable costs.

For teams seeking an alternative, Converge offers comprehensive customer support features at a flat $49/month regardless of team size.

Choose Helpshift if you need mobile-first support with advanced automation and can work with custom pricing. Choose Olark if you want straightforward live chat with transparent per-seat pricing starting at $29/month.

Choose Helpshift if: You're building mobile apps and need in-app support with advanced AI automation capabilities.

Choose Olark if: You want reliable live chat with transparent pricing and strong team collaboration features.

Consider Converge if: You need full-featured customer support without per-agent fees at $49/month flat rate.