Helpshift vs Missive

Helpshift and Missive serve distinctly different communication needs. Helpshift is an enterprise customer support platform focused on mobile app and gaming support, while Missive specializes in collaborative email management for internal teams.

These platforms target different audiences - Helpshift for mobile-first customer support operations and Missive for team email collaboration and shared inbox workflows.

Helpshift provides enterprise customer support tools including in-app messaging, automated workflows, AI-powered bots, analytics, and mobile-optimized support experiences. It's designed specifically for mobile app and gaming companies handling high support volumes.

Missive focuses on email collaboration with shared inboxes, internal team comments, email assignments, and seamless integration with existing email providers. It excels at making email workflows collaborative for internal teams.

The platforms serve completely different use cases: Helpshift for mobile app customer support versus Missive for internal team email management and collaboration.

Helpshift uses custom enterprise pricing based on support volume, features, and implementation requirements. Pricing typically starts high and scales with usage, making it suitable for larger organizations with substantial support needs.

Missive offers transparent per-user pricing at $14-$24 monthly per team member, including all collaboration features without volume restrictions or custom negotiations.

The pricing models reflect their target markets: Helpshift's enterprise custom pricing versus Missive's straightforward small-to-medium team pricing.

Choose Helpshift if you need enterprise-grade customer support for mobile apps or games with in-app messaging and advanced automation. Choose Missive if you want collaborative email management with shared inboxes for team coordination.

Choose Helpshift if: You're an enterprise with mobile apps or games needing specialized in-app support, advanced automation, and can justify custom enterprise pricing.

Choose Missive if: You need collaborative email management, shared inbox functionality, and transparent pricing for internal team communication workflows.

For businesses seeking customer support without enterprise complexity or custom pricing, Converge provides unified customer communication at $49/month flat rate, offering essential support features and email management with predictable costs and no volume restrictions.