Helpshift vs LiveChat
Converge Team
Side-by-side comparison for 2026
| Feature | Helpshift | LiveChat |
|---|---|---|
| Starting Price | From $150/mo | From $49/seat/mo |
| Best For | Mobile apps needing in-app customer support | E-commerce teams needing visitor tracking with WhatsApp support |
| Standout Feature | Native in-app messaging SDK for mobile apps | Detailed visitor tracking with real-time website analytics |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.3/5 | 4.5/5 |
Helpshift (Custom pricing) and LiveChat are customer support platforms with different specializations.
Feature Comparison
Helpshift excels in mobile app support and in-app messaging. LiveChat offers superior web chat and integration capabilities.
Pricing Comparison
Helpshift uses custom pricing models. LiveChat provides clear, scalable pricing tiers for different business needs.
Helpshift
Pros
- ✓ Mobile-first
- ✓ Strong SDK
- ✓ In-app experience
Cons
- ✗ Issue-based pricing caps
- ✗ Mobile-focused
- ✗ Complex integration
LiveChat
Pros
- ✓ Excellent visitor tracking and analytics
- ✓ Strong integration ecosystem (200+ apps)
- ✓ Reliable WhatsApp Business API support
Cons
- ✗ Per-agent pricing model
- ✗ ChatBot automation is separate product
- ✗ No native Telegram or Zalo support
Verdict
LiveChat provides transparent pricing and chat-focused features, while Helpshift offers mobile-first support solutions.
Choose Helpshift for mobile app support or LiveChat for web-based chat. Consider Converge at $49/mo flat rate for comprehensive customer communication.
Looking for more options? Browse all 750+ platform comparisons, or see all Helpshift comparisons and all LiveChat comparisons.