Helpshift vs HubSpot Service Hub
Converge Team
Side-by-side comparison for 2026
| Feature | Helpshift | HubSpot Service Hub |
|---|---|---|
| Starting Price | From $150/mo | From $90/seat/mo |
| Best For | Mobile apps needing in-app customer support | Mid to large enterprises already using HubSpot's ecosystem who need comprehensive customer service management with deep CRM integration |
| Standout Feature | Native in-app messaging SDK for mobile apps | Deep integration with HubSpot's full marketing, sales, and service ecosystem provides unmatched customer lifecycle visibility |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.3/5 | 4.4/5 |
Helpshift and HubSpot Service Hub serve different segments of the customer support market. Helpshift specializes in mobile-first customer support with AI-powered automation, particularly strong for app-based businesses. HubSpot Service Hub offers a comprehensive service platform integrated with CRM and marketing tools.
This comparison examines how these platforms differ in their approach to customer service, from Helpshift's mobile-centric design to HubSpot's all-in-one business platform strategy.
Feature Comparison
Helpshift's core strength lies in its mobile-first architecture, offering in-app messaging, push notifications, and mobile SDK integration. Its AI-powered automation can handle routine inquiries and route complex issues to human agents effectively.
HubSpot Service Hub provides a broader feature set including ticketing, live chat, knowledge base, customer feedback tools, and conversation intelligence. Its integration with HubSpot's CRM provides rich customer context and history.
Helpshift excels in mobile user experience and automated issue resolution, while HubSpot offers superior cross-channel support and business intelligence through its unified platform approach.
Pricing Comparison
Helpshift typically uses custom pricing based on monthly active users and feature requirements, often starting around $150/month for small teams but scaling significantly with usage and advanced features.
HubSpot Service Hub offers transparent pricing: free tier for basic features, $45/month per user for Starter, $450/month for Professional (5 users), and $1,200/month for Enterprise. Costs can escalate quickly with team growth and additional features.
Helpshift
Pros
- ✓ Mobile-first
- ✓ Strong SDK
- ✓ In-app experience
Cons
- ✗ Issue-based pricing caps
- ✗ Mobile-focused
- ✗ Complex integration
HubSpot Service Hub
Pros
- ✓ Seamless integration with HubSpot CRM and marketing tools
- ✓ Comprehensive automation and workflow capabilities
- ✓ Robust reporting and analytics features
Cons
- ✗ Expensive per-agent pricing model can become costly
- ✗ Complex setup and learning curve for new users
- ✗ Many advanced features locked behind higher-tier plans
Verdict
Choose Helpshift if you're a mobile app company needing specialized in-app support with strong automation capabilities. Choose HubSpot Service Hub if you need comprehensive service tools integrated with sales and marketing workflows.
Choose Helpshift if: You're building mobile applications, need in-app support capabilities, or require advanced AI automation for customer inquiries.
Choose HubSpot Service Hub if: You need comprehensive service tools, want CRM integration, or are already using other HubSpot products for sales and marketing.
For businesses looking for a balanced approach without complex pricing tiers, Converge offers comprehensive customer service features at $49/month flat rate, providing predictable costs regardless of team size.
Looking for more options? Browse all 750+ platform comparisons, or see all Helpshift comparisons and all HubSpot Service Hub comparisons.