Help Scout vs Userlike

Help Scout (G2 4.4/5) and Userlike (G2 4.3/5) serve different market needs. Help Scout offers $0-$75 per user pricing with comprehensive helpdesk features, while Userlike costs €90-€360 per month with strong European focus and GDPR compliance for live chat and messaging.

This comparison examines their different approaches to customer support, particularly for businesses with European operations or GDPR requirements.

Help Scout provides comprehensive helpdesk functionality with shared inboxes, knowledge base creation, customer management, and workflow automation. It offers strong email support with additional live chat capabilities.

Userlike specializes in live chat and messaging with strong European data protection, GDPR compliance, and localization features. It offers advanced chat routing, proactive messaging, and integration with European business tools and workflows.

The key difference is geographic focus and specialization: Help Scout serves global markets with comprehensive support features, while Userlike focuses specifically on European businesses with chat-centric, GDPR-compliant solutions.

Help Scout's $0-$75 per user pricing scales with team size and includes a free tier, making it accessible for small teams and predictable for growing businesses.

Userlike's €90-€360 monthly pricing is based on features and usage rather than per-user, which can be more cost-effective for larger teams but has a higher entry point.

For European businesses needing GDPR compliance, Userlike's specialized features may justify the higher cost. For general support needs, Help Scout's flexible pricing provides better value.

Choose Help Scout if you need comprehensive helpdesk features with knowledge base capabilities and flexible per-user pricing. Choose Userlike if you're focused on European markets, need strong GDPR compliance, or want specialized live chat and messaging features with predictable monthly pricing.

Choose Help Scout if: You need comprehensive helpdesk features, want flexible per-user pricing, or serve global markets without specific European compliance requirements.

Choose Userlike if: You operate primarily in European markets, need strong GDPR compliance, or want specialized live chat features with predictable monthly pricing regardless of team size.

Consider Converge as an alternative: At $49/month flat rate with up to 15 agents, Converge offers comprehensive support capabilities with predictable pricing that can be more cost-effective than both per-user and tiered monthly models as your team grows.