Help Scout vs Zoho SalesIQ
Converge Team
Side-by-side comparison for 2026
| Feature | Help Scout | Zoho SalesIQ |
|---|---|---|
| Starting Price | From $45/seat/mo | From $39/seat/mo |
| Best For | Small-medium businesses wanting simple, email-focused support | Zoho ecosystem users wanting integrated live chat and visitor tracking |
| Standout Feature | Clean, intuitive interface with excellent knowledge base | Deep Zoho CRM integration with lead scoring and visitor intelligence |
| Free Plan | ✓ | ✓ |
| G2 Rating | 4.4/5 | 4.4/5 |
Help Scout and Zoho SalesIQ serve different aspects of customer engagement. Help Scout focuses on structured email support and help desk functionality, while Zoho SalesIQ combines live chat with sales intelligence and visitor analytics.
Help Scout (G2 4.4/5) excels in traditional support workflows, whereas Zoho SalesIQ (G2 4.4/5) integrates customer support with sales processes and lead qualification within the broader Zoho ecosystem.
Feature Comparison
Help Scout provides robust email management with shared inboxes, customer context, and conversation threading. Its knowledge base, saved replies, and workflow automation excel for traditional support teams.
Zoho SalesIQ offers live chat with visitor tracking, lead scoring, and sales intelligence features. Its integration with Zoho CRM, automation workflows, and visitor behavior analytics make it powerful for sales-driven support.
The key distinction: Help Scout optimizes for support efficiency, while SalesIQ focuses on converting support interactions into sales opportunities.
Pricing Comparison
Help Scout ranges from free (1 user, 25 conversations) to $75/user/month for advanced features. Most teams use the $20-$40/user/month tiers for full functionality.
Zoho SalesIQ offers a free plan (3 operators, basic features) scaling to $20/operator/month for premium capabilities. The pricing is very competitive, especially within the Zoho ecosystem.
SalesIQ provides excellent value for money, particularly for teams already using Zoho products. Help Scout may be worth the premium for specialized support needs.
Help Scout
Pros
- ✓ Clean, intuitive interface
- ✓ Excellent for email-based support
- ✓ Strong knowledge base features
Cons
- ✗ No native WhatsApp or Telegram
- ✗ Live chat (Beacon) is basic
- ✗ Limited automation capabilities
Zoho SalesIQ
Pros
- ✓ Very competitive pricing
- ✓ Excellent Zoho ecosystem integration
- ✓ Good visitor tracking and lead scoring
Cons
- ✗ Interface feels dated
- ✗ Best value within Zoho ecosystem
- ✗ Limited integrations outside Zoho
Verdict
Choose Help Scout if you need dedicated email support and ticket management. Choose Zoho SalesIQ if you want integrated chat, sales intelligence, and Zoho ecosystem benefits.
Choose Help Scout if: You need focused email support tools, prefer specialized software, or require advanced help desk features like detailed reporting and automation.
Choose Zoho SalesIQ if: You use other Zoho products, want to combine support with sales intelligence, or need cost-effective live chat with visitor analytics.
Consider Converge at $49/month flat rate for teams seeking comprehensive support features without ecosystem lock-in or complex per-user pricing structures.
Looking for more options? Browse all 750+ platform comparisons, or see all Help Scout comparisons and all Zoho SalesIQ comparisons.