Help Scout Comparisons 2026

Everything you need to know about Help Scout before comparing it with other customer support and unified inbox platforms.

Help Scout is a customer support platform known for clean, intuitive interface with excellent knowledge base. Customer service platform for growing businesses. It's best suited for small-medium businesses wanting simple, email-focused support.

Below you'll find a detailed breakdown of Help Scout's features, pricing, strengths, and weaknesses to help you make an informed comparison with alternative platforms.

Help Scout at a Glance

Category

Customer Support Platform

G2 Rating

4.4/5/5 (403 reviews)

Pricing Model

Per agent/seat

Starting Price

$45/mo

Free Plan

Yes

Best For

Small-medium businesses wanting simple, email-focused support

Help Scout Key Features

✓ Shared inbox for email
✓ Live chat (Beacon)
✓ Knowledge base (Docs)
✓ Customer profiles
✓ Collision detection
✓ Saved replies
✓ Workflows and automation
✓ Reporting and analytics
✓ Mobile apps
✓ API access
✓ Integrations (90+)
✓ Customer satisfaction ratings
✓ Teams and permissions
✓ Custom fields
✓ Light users (view-only)

Help Scout Pros & Cons

Strengths

  • +Clean, intuitive interface
  • +Excellent for email-based support
  • +Strong knowledge base features
  • +Good customer satisfaction tools
  • +Responsive customer support
  • +Fair pricing compared to enterprise tools

Weaknesses

  • −No native WhatsApp or Telegram
  • −Live chat (Beacon) is basic
  • −Limited automation capabilities
  • −Messaging requires third-party tools
  • −Reporting less robust than competitors
  • −Not built for high-volume messaging

Help Scout Pricing

Plan Price
Free $0
Standard $25/user/mo
Plus $45/user/mo
Pro $75/user/mo

At $45/agent/month, a 5-agent team pays $225/month. Converge offers flat $49/month for up to 15 team members.

Help Scout vs Converge

See how Help Scout compares directly to Converge for customer support and unified inbox. Detailed feature-by-feature analysis with pricing breakdown.

Full Help Scout vs Converge Comparison →

Help Scout vs Other Platforms

Side-by-side comparisons of Help Scout with 49 other platforms.

Help Scout vs Zendesk Help Scout vs Freshdesk Help Scout vs Intercom Help Scout vs Tidio Help Scout vs Mevrik Help Scout vs Crisp Help Scout vs LiveChat Help Scout vs Zoho SalesIQ Help Scout vs Gorgias Help Scout vs Front Help Scout vs Gladly Help Scout vs Kustomer Help Scout vs Tawk.to Help Scout vs HubSpot Service Hub Help Scout vs JivoChat Help Scout vs Trengo Help Scout vs Respond.io Help Scout vs CM.com Help Scout vs Whelp Help Scout vs LiveAgent Help Scout vs Deskpro Help Scout vs Sprinklr Help Scout vs HubSpot Service Hub Help Scout vs Olark Help Scout vs Drift Help Scout vs Groove Help Scout vs Kayako Help Scout vs HappyFox Help Scout vs Groove HQ Help Scout vs Reamaze Help Scout vs Hiver Help Scout vs Missive Help Scout vs Freshchat Help Scout vs Userlike Help Scout vs Chatwoot Help Scout vs Zendesk Chat Help Scout vs Acquire Help Scout vs Comm100 Help Scout vs Podium Help Scout vs Birdeye Help Scout vs Textline Help Scout vs MessageBird (Bird) Help Scout vs Twilio Flex Help Scout vs Vonage Help Scout vs Sendbird Help Scout vs Smooch (Sunshine Conversations) Help Scout vs Sleekflow Help Scout vs Dixa Help Scout vs Helpshift

Frequently Asked Questions

Help Scout's Plus plan costs $45/agent/month. AI Answers costs $0.75/resolution extra For comparison, Converge costs $49/month flat for up to 15 team members.
Help Scout is best suited for small-medium businesses wanting simple, email-focused support. Its standout feature is clean, intuitive interface with excellent knowledge base.
There are 49+ platforms you can compare with Help Scout in the customer support platform category. Each comparison above shows detailed feature and pricing differences to help you choose.
Help Scout has a 4.4/5/5 rating on G2 based on 403 reviews. Ratings reflect user satisfaction with features, ease of use, and support quality.