Gorgias vs Twilio Flex
Converge Team
Side-by-side comparison for 2026
| Feature | Gorgias | Twilio Flex |
|---|---|---|
| Starting Price | From $360/mo | From $150/seat/mo |
| Best For | Ecommerce brands and online stores that need deep platform integrations and want to turn support conversations into sales opportunities | Large enterprises with dedicated development teams and complex contact center needs |
| Standout Feature | Deep ecommerce integrations that allow agents to view orders, process refunds, and manage customer data without leaving the support platform | Programmable contact center with unlimited customization |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.6/5 | 4.3 |
Gorgias ($10-$900/mo, G2 4.6) is an ecommerce-focused customer service platform with deep Shopify integration, while Twilio Flex ($150/agent-Custom, G2 4.3) is a programmable contact center platform offering extensive customization and developer-friendly APIs.
Feature Comparison
Gorgias provides ecommerce-specific features like order tracking, refund processing, and revenue attribution with pre-built integrations. Twilio Flex offers programmable contact center infrastructure, custom workflows, and extensive API integrations for tailored solutions.
Pricing Comparison
Gorgias pricing ranges from $10-$900/mo based on ticket volume and features. Twilio Flex starts at $150/agent with custom enterprise pricing, requiring significant development investment but offering unlimited customization potential.
Gorgias
Pros
- ✓ Excellent ecommerce platform integrations with order management capabilities
- ✓ Powerful automation and AI features that reduce manual work
- ✓ Unified inbox that consolidates all customer communications
Cons
- ✗ Pricing can become expensive for high-volume support teams
- ✗ Complex setup process for advanced automation rules
- ✗ Limited notification options for new tickets
Twilio Flex
Pros
- ✓ Highly customizable platform
- ✓ Strong developer ecosystem
- ✓ Reliable infrastructure
Cons
- ✗ Extremely expensive per agent
- ✗ Complex setup requiring developers
- ✗ Usage-based charges add up quickly
Verdict
Gorgias excels for ecommerce businesses requiring integrated order management and out-of-the-box customer service automation, while Twilio Flex is superior for enterprises needing highly customizable contact center solutions with extensive developer resources.
Choose Gorgias for ready-to-use ecommerce customer service or Twilio Flex for enterprise-grade customizable contact center solutions. For unified customer communication with simple pricing, Converge provides all-in-one messaging at $49/mo flat rate.
Looking for more options? Browse all 750+ platform comparisons, or see all Gorgias comparisons and all Twilio Flex comparisons.