Gorgias vs MessageBird (Bird)
Converge Team
Side-by-side comparison for 2026
| Feature | Gorgias | MessageBird (Bird) |
|---|---|---|
| Starting Price | From $360/mo | From $30/seat/mo |
| Best For | Ecommerce brands and online stores that need deep platform integrations and want to turn support conversations into sales opportunities | Large enterprises with complex communication needs |
| Standout Feature | Deep ecommerce integrations that allow agents to view orders, process refunds, and manage customer data without leaving the support platform | Global SMS delivery network |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.6/5 | 4.2 |
Gorgias ($10-$900/mo, G2 4.6) is an ecommerce-focused customer service platform with deep Shopify integration, while MessageBird ($25-$200/mo, G2 4.2) is a cloud communications platform providing APIs for messaging, voice, and video across multiple channels.
Feature Comparison
Gorgias provides ecommerce-specific features like order tracking, refund processing, and revenue attribution with built-in helpdesk functionality. MessageBird offers communication APIs, WhatsApp Business, SMS, voice, and video with developer-friendly integration options.
Pricing Comparison
Gorgias pricing ranges from $10-$900/mo based on ticket volume and features. MessageBird offers $25-$200/mo with usage-based pricing for messages and API calls, making it more suitable for high-volume programmatic messaging.
Gorgias
Pros
- ✓ Excellent ecommerce platform integrations with order management capabilities
- ✓ Powerful automation and AI features that reduce manual work
- ✓ Unified inbox that consolidates all customer communications
Cons
- ✗ Pricing can become expensive for high-volume support teams
- ✗ Complex setup process for advanced automation rules
- ✗ Limited notification options for new tickets
MessageBird (Bird)
Pros
- ✓ Strong global SMS delivery
- ✓ Comprehensive API documentation
- ✓ Good WhatsApp Business integration
Cons
- ✗ Complex pricing with hidden costs
- ✗ Limited customization options
- ✗ Steep learning curve
Verdict
Gorgias excels for ecommerce businesses requiring integrated customer service and order management, while MessageBird is superior for developers and businesses needing flexible communication APIs and multi-channel messaging infrastructure.
Choose Gorgias for comprehensive ecommerce customer service or MessageBird for flexible communication APIs and developer-centric messaging solutions. For unified customer communication with simple pricing, Converge provides all-in-one messaging at $49/mo flat rate.
Looking for more options? Browse all 750+ platform comparisons, or see all Gorgias comparisons and all MessageBird (Bird) comparisons.