Gorgias vs Kustomer
Converge Team
Side-by-side comparison for 2026
| Feature | Gorgias | Kustomer |
|---|---|---|
| Starting Price | From $360/mo | From $89/seat/mo |
| Best For | Ecommerce brands and online stores that need deep platform integrations and want to turn support conversations into sales opportunities | Enterprise teams needing CRM-integrated customer service |
| Standout Feature | Deep ecommerce integrations that allow agents to view orders, process refunds, and manage customer data without leaving the support platform | Unified customer timeline with CRM data integration |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.6/5 | 4.4/5 |
Gorgias ($10-$900/mo, ecommerce-focused) and Kustomer ($89-$139/user) are customer support platforms with different specializations and pricing structures.
Feature Comparison
Gorgias excels in ecommerce support with Shopify integration, order management, and revenue tracking. Kustomer offers comprehensive customer data management, omnichannel support, and advanced automation.
Pricing Comparison
Gorgias ranges from $10-$900/mo with ecommerce-specific features included. Kustomer costs $89-$139/user for comprehensive CRM and support functionality.
Gorgias
Pros
- ✓ Excellent ecommerce platform integrations with order management capabilities
- ✓ Powerful automation and AI features that reduce manual work
- ✓ Unified inbox that consolidates all customer communications
Cons
- ✗ Pricing can become expensive for high-volume support teams
- ✗ Complex setup process for advanced automation rules
- ✗ Limited notification options for new tickets
Kustomer
Pros
- ✓ Strong CRM features
- ✓ Customer timeline view
- ✓ Good AI capabilities
Cons
- ✗ Per-seat pricing
- ✗ Complex setup
- ✗ Enterprise-focused
Verdict
Gorgias offers better value for ecommerce businesses with specialized features, while Kustomer provides comprehensive CRM and support functionality for various industries.
Choose Gorgias for ecommerce-specific support needs or Kustomer for comprehensive customer data management across industries. Consider Converge at $49/mo flat rate for unified customer communication.
Looking for more options? Browse all 750+ platform comparisons, or see all Gorgias comparisons and all Kustomer comparisons.