Gorgias vs Intercom
Converge Team
Side-by-side comparison for 2026
| Feature | Gorgias | Intercom |
|---|---|---|
| Starting Price | From $360/mo | From $85/seat/mo |
| Best For | Ecommerce brands and online stores that need deep platform integrations and want to turn support conversations into sales opportunities | Well-funded SaaS companies wanting AI-first customer service |
| Standout Feature | Deep ecommerce integrations that allow agents to view orders, process refunds, and manage customer data without leaving the support platform | Fin AI Agent that autonomously resolves customer queries |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.6/5 | 4.5/5 |
Gorgias and Intercom represent two different philosophies in customer support. Gorgias specializes in ecommerce customer service with deep Shopify integration, while Intercom focuses on conversational marketing and support across all business types.
Both platforms excel in their respective niches, with Gorgias earning a 4.6/5 G2 rating for ecommerce-focused features and Intercom maintaining 4.5/5 for its comprehensive messaging platform.
Feature Comparison
Gorgias shines with ecommerce-specific features like order editing, refund processing, and inventory checks directly from tickets. Its Shopify integration allows agents to view customer order history, modify orders, and process returns without switching platforms.
Intercom takes a broader approach with its Resolution Bot for automated responses, Product Tours for user onboarding, and Advanced Lead Qualification. Its strength lies in combining live chat, email, and in-app messaging with marketing automation.
For multichannel support, both platforms handle email, chat, and social media, but Gorgias adds SMS and phone support while Intercom focuses more on in-app messaging and proactive outreach.
Pricing Comparison
Gorgias pricing ranges from $10/month for basic plans up to $900/month for enterprise features, with costs scaling based on ticket volume rather than agent count. This makes it cost-effective for small teams handling high ticket volumes.
Intercom uses per-seat pricing from $29 to $132 per agent monthly, plus additional costs for advanced features like Product Tours ($499/month) and Advanced Lead Qualification ($999/month). For larger teams, costs can escalate quickly.
Gorgias
Pros
- ✓ Excellent ecommerce platform integrations with order management capabilities
- ✓ Powerful automation and AI features that reduce manual work
- ✓ Unified inbox that consolidates all customer communications
Cons
- ✗ Pricing can become expensive for high-volume support teams
- ✗ Complex setup process for advanced automation rules
- ✗ Limited notification options for new tickets
Intercom
Pros
- ✓ Fin AI Agent resolves queries autonomously
- ✓ Beautiful, modern interface design
- ✓ Strong product tour and onboarding features
Cons
- ✗ Premium pricing, especially with AI usage
- ✗ Complex pricing structure
- ✗ Per-resolution AI fees add up
Verdict
Choose Gorgias if you run an ecommerce business and need deep order management integration. Choose Intercom if you want a versatile platform that combines marketing, sales, and support messaging.
Choose Gorgias if: You're an ecommerce business needing order management integration, prefer ticket-based pricing, or require specialized retail customer service features.
Choose Intercom if: You want to combine marketing and support, need advanced automation, or serve non-ecommerce customers requiring in-app messaging.
For teams seeking a simpler alternative, Converge offers up to 15 agents at $49/month flat - no per-seat fees or complex pricing tiers to navigate.
Looking for more options? Browse all 750+ platform comparisons, or see all Gorgias comparisons and all Intercom comparisons.