Gladly vs Olark
Converge Team
Side-by-side comparison for 2026
| Feature | Gladly | Olark |
|---|---|---|
| Starting Price | From $180/seat/mo | From $29/seat/mo |
| Best For | Enterprise brands wanting people-centered customer service | Small to medium businesses needing basic live chat |
| Standout Feature | Unified customer timeline showing all interactions across channels | Visitor insights and chat targeting |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.7/5 | 4.2 |
Gladly and Olark represent two different philosophies in customer support. Gladly positions itself as a premium, person-centric platform with advanced omnichannel capabilities, while Olark focuses on accessible live chat with straightforward implementation.
The choice between these platforms often comes down to budget constraints and feature requirements, with Gladly commanding significantly higher prices for enterprise-grade functionality.
Feature Comparison
Gladly excels in unified customer conversations across channels, allowing agents to see complete interaction history regardless of whether customers contact via email, chat, phone, or social media. Its conversation-centric approach eliminates ticket silos.
Olark specializes in live chat with solid automation features, visitor insights, and team management tools. While it offers basic email integration, it lacks Gladly's comprehensive omnichannel orchestration.
Gladly's strength lies in complex customer journeys, while Olark shines for businesses primarily focused on website chat support.
Pricing Comparison
The pricing gap between these platforms is substantial. Gladly costs $180-$210 per user monthly, targeting enterprise customers with complex support needs and larger budgets.
Olark's $29-$39 per seat monthly pricing makes it accessible to small and medium businesses. For a 10-agent team, you'd pay $290-$390 monthly with Olark versus $1,800-$2,100 with Gladly.
This 5-6x price difference reflects their different target markets and feature depth.
Gladly
Pros
- ✓ People-centered approach
- ✓ Unified customer timeline
- ✓ All channels in one view
Cons
- ✗ Very expensive
- ✗ Enterprise-focused
- ✗ Overkill for small teams
Olark
Pros
- ✓ Easy setup and customization
- ✓ Good visitor tracking
- ✓ Reliable uptime
Cons
- ✗ Per-agent pricing gets expensive
- ✗ Limited mobile app functionality
- ✗ No social media integration
Verdict
Choose Gladly if you need sophisticated omnichannel support and can justify the premium pricing. Choose Olark if you want reliable live chat functionality without the enterprise overhead.
Choose Gladly if: You're an enterprise with complex omnichannel needs, substantial budget, and require advanced conversation management across multiple touchpoints.
Choose Olark if: You need reliable live chat functionality, have budget constraints, or are a growing business focused primarily on website support.
Alternative: Consider Converge at $49/month flat rate for teams seeking modern customer support without per-agent fees or enterprise complexity.
Looking for more options? Browse all 750+ platform comparisons, or see all Gladly comparisons and all Olark comparisons.