Gladly vs LiveAgent
Converge Team
Side-by-side comparison for 2026
| Feature | Gladly | LiveAgent |
|---|---|---|
| Starting Price | From $180/seat/mo | From $49/seat/mo |
| Best For | Enterprise brands wanting people-centered customer service | Traditional customer service teams needing comprehensive help desk functionality with phone support |
| Standout Feature | Unified customer timeline showing all interactions across channels | Comprehensive all-in-one platform combining help desk, live chat, and call center in a single solution |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.7/5 | 4.5/5 |
Gladly ($180-$210/user) and LiveAgent ($0-$69/agent) offer customer support solutions with dramatically different pricing structures and feature focuses.
Feature Comparison
LiveAgent offers comprehensive helpdesk features including ticketing, live chat, call center, and knowledge base. Gladly focuses on customer-centric support with conversation continuity, customer timeline, and personalized service features.
Pricing Comparison
LiveAgent ranges from free to $69/agent, making it accessible for businesses of all sizes. Gladly's $180-$210/user pricing is 3-4x higher, targeting large enterprises with premium support requirements.
Gladly
Pros
- ✓ People-centered approach
- ✓ Unified customer timeline
- ✓ All channels in one view
Cons
- ✗ Very expensive
- ✗ Enterprise-focused
- ✗ Overkill for small teams
LiveAgent
Pros
- ✓ Extensive feature set with 188+ capabilities
- ✓ Strong call center functionality with unlimited recordings
- ✓ Mature platform with robust reporting and analytics
Cons
- ✗ Per-agent pricing can become expensive for larger teams
- ✗ Complex interface may overwhelm users focused on messaging
- ✗ Social media integrations require additional fees on lower tiers
Verdict
LiveAgent provides exceptional value with affordable pricing and comprehensive features, while Gladly targets premium enterprise customers with specialized customer-centric tools.
Choose LiveAgent for comprehensive, affordable helpdesk features or Gladly for premium customer experience capabilities. Consider Converge at $49/mo flat rate for unified customer communication without per-user costs.
Looking for more options? Browse all 750+ platform comparisons, or see all Gladly comparisons and all LiveAgent comparisons.